About the role
We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs.
This is a full-time permanent position, offering hybrid working, with three days a week in our Exeter office. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning 8:00am - 12:00pm on a rotational basis.
As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.
The role involves managing operative’s diaries, booking and rescheduling appointments, maintaining accurate records and updating systems to ensure repair activities are tracked effectively.
Working closely with residents, operatives and internal teams, you will ensure clear communication, efficient job allocation and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.
You will also be able to demonstrate these essential skills:
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Excellent oral and written communications.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
Desirable:
- Experience of working in social housing.
- Experience of working with large volume data processing activities.
- Experience of working with subcontractors.
- Excellent organisation and time management skills.
- Experience of working with DRS.
To find out more about the role and the key responsibilities, please review the role profile.
To apply, please submit a copy of your to date CV.
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Skills Required
- Experience working in a customer-focused environment
- Experience working within agreed performance targets
- Excellent oral and written communication skills
- Ability to work methodically, follow agreed procedures, and accurately record data and information
- Ability to work in a fast-paced environment and under pressure
- Experience working with databases
- Experience working in social housing
- Experience with large-volume data processing activities
- Experience working with subcontractors
- Excellent organization and time-management skills
- Experience working with DRS
What We Do
The Guinness Partnership is a housing association focused on improving lives by providing homes and housing services. It develops and manages more than 70,000 homes across England, including affordable rental homes, affordable home-ownership options, and specialist housing for older people. It also maintains and improves existing homes and reinvests profits from property sales into building more affordable housing, serving residents and communities through its housing and customer services.
