Top Tech Jobs & Startup Jobs

Provides first-line technical support for instruments, software, connectivity, and service requests. Manages Salesforce cases, troubleshoots customer issues, supports self-service portal access, documents resolutions, and escalates complex problems. Coordinates with sales engineering, laboratory sciences, repairs, shipping, and receiving teams. Contributes to process improvements in Salesforce and NetSuite while delivering professional, customer-focused service.

Own the full accounts receivable cash-in cycle, including cash application, payment reconciliation, aging management, collections outreach, customer communication, and reporting. Maintain accurate NetSuite records, resolve payment issues, manage escalations, track AR metrics, and collaborate with Finance, Sales, Customer Success, Subscription, and external collections teams.

Leads customer billing and invoicing, implements billing launches, analyzes revenue and margins, supports revenue recognition and compliance, records month-end accruals, prepares financial reports, resolves customer account issues, improves billing systems and processes, and mentors junior finance team members.

Provides pre- and after-sales support for EMEA customers and sales managers. Responsibilities include account setup, customer service, order processing, purchase-order validation, inventory checks, shipment coordination, and resolving supply-chain issues with customers, distributors, sales representatives, planning, logistics, and IT. Maintains customer and order data while ensuring vendor compliance and accurate fulfillment in a fast-paced international environment.

Provides pre- and after-sales support for EMEA customers and sales managers. Responsibilities include customer account maintenance, order processing from purchase order receipt through delivery, inventory and forecast checks, vendor compliance communication, and resolution of purchase order and supply chain issues. Collaborates with customers, distributors, sales representatives, Planning, Logistics, and IT while maintaining accurate records and delivering responsive customer service.

Manage daily EDI transactions, troubleshoot errors, support trading partners, configure EDI processes, and resolve issues across SPS Commerce and ERP systems. The role supports 3PL integrations involving 940 and 945 transactions, with additional exposure to 850, 855, 856, and 810 documents. Responsibilities also include documentation, internal communication, and general support tasks.

Own the full data lifecycle, including NetSuite extraction, SQL warehousing, data modeling, ETL automation, demand forecasting, and Power BI dashboard development. Build the company’s demand planning and S&OP reporting foundation, analyze purchasing, sales, inventory, margins, and supplier performance, and investigate cross-functional business problems. Use Python, scripting, DAX, and generative AI tools to automate workflows, develop solutions, and support executives and operational teams.

Translates business needs into technical requirements, user stories, epics, and acceptance criteria. Manages Agile backlogs, facilitates refinement and stakeholder workshops, collaborates with engineering and QA teams, validates data using SQL, documents system behavior, and supports product delivery across APIs, integrations, data models, and cloud platforms.

Identifies target accounts, maps stakeholders, and executes personalized multichannel outreach to generate qualified meetings. Manages HubSpot CRM records, prospect lists, workflows, audience segmentation, and reporting. Collaborates with sales and marketing on demand generation, analyzes outreach performance, provides account insights, and ensures smooth prospect handoffs to Account Executives.

Owns accounts receivable operations for retail and distributor accounts, including invoicing, cash application, reconciliations, collections, aging reviews, deduction resolution, and payment discrepancy investigations. Supports cash forecasting, month-end close, audits, internal controls, and process improvements while partnering with Sales, Operations, customers, and distributors.