Position Overview
We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.
Essential Job Functions
• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
• Ensures that all PO information is complete and accurate.
• Checks orders against inventory and forecast.
• Review, understand and communicate vendor business and compliance requirements.
• Work with customers, distributors, and sales reps to resolve PO issues.
• Work with Planning, Logistics, and IT to resolve supply chain issues.
• Perform special tasks and assignments as needed.
Requirements
- Preferably, a bachelor’s degree in business administration, marketing, or a related field (or equivalent work experience)
- At least 4 years industry experience in similar role, and/or sales administration, preferably in the consumer goods industry.
- Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of ORACLE is an additional benefit.
- Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.
- Excellent organization, interpersonal and communication skills
- Excellent language skills (preferably mother tongue level)
- Analytical mindset with the ability to interpret and present data effectively.
- Reliability, discretion, and efficiency at managing a high and demanding workload.
- Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
- A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills Required
- Bachelor’s degree in business administration, marketing, or a related field, or equivalent work experience
- At least 4 years of industry experience in a similar role, sales administration, or a related function
- Experience serving international customers
- Experience with sales, customer service, sales administration, and order management
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Excellent organization, interpersonal, communication, and language skills
- Analytical mindset with ability to interpret and present data
- Ability to manage a high and demanding workload reliably and efficiently
- Ability to handle sensitive inquiries and maintain confidentiality
- Ability to work independently and collaboratively in a fast-paced environment
- Knowledge of Oracle
- Experience in shared services or BPO
- Knowledge of consumer goods, logistics, and CRM or ERP systems
- Mid- or night-shift BPO experience
- Passion for the outdoor industry and familiarity with outdoor consumer goods
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
