The Role
Manage daily EDI transactions, troubleshoot errors, support trading partners, configure EDI processes, and resolve issues across SPS Commerce and ERP systems. The role supports 3PL integrations involving 940 and 945 transactions, with additional exposure to 850, 855, 856, and 810 documents. Responsibilities also include documentation, internal communication, and general support tasks.
Summary Generated by Built In
Job Description:
- Handle daily EDI transaction tasks and keep things moving
- Spot and troubleshoot EDI errors/failures as they come up
- Work directly with trading partners to keep data flowing smoothly
- Help with basic setup and configuration of EDI processes
- Team up with SPS Commerce support, our EDI application, and ERP system to dig into and resolve EDI issues
- Contribute to documentation and keep internal teams informed
- Take on additional support tasks as needed
Requirements
What we're looking for:
- 3-5 years of experience
- Experienced with 3PL (Third-Party Logistics) Integration - 940 warehouse shipping order & 945 warehouse shipping advice
- Some hands-on EDI experience (850s, 855s, 856s, 810s, etc.) is a big plus
- Comfortable with EDI platforms (SPS Commerce experience preferred) and ERP systems
- Solid communicator, both with both trading partners and internal teams
- Organized and detail-oriented when it comes to documentation
- Able to work US time zone hours
Skills Required
- 3-5 years of relevant experience
- Experience with 3PL integrations, including 940 warehouse shipping orders and 945 warehouse shipping advice
- Hands-on experience with EDI transactions such as 850, 855, 856, and 810
- Experience with EDI platforms; SPS Commerce preferred
- Experience with ERP systems
- Strong communication skills with trading partners and internal teams
- Organized and detail-oriented documentation skills
- Ability to work US time zone hours
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The Company
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
