ROLE OVERVIEW
As a Billing Analyst, you will lead the billing process as part of the finance team, reporting to the Controller. You will implement new customer billing launches, ensure accurate invoicing and maximum revenue capture, and help resolve billing issues, contributing to the overall financial health of the company. This role works cross-functionally with internal departments and directly with customers.
KEY RESPONSIBILITIES
● Billing and Invoicing: Oversee and lead the consolidated company process for preparing and issuing accurate invoices to customers based on master service agreements. Lead the implementation of new customer billing launches.
● Revenue Analysis: Analyze incoming revenue and measure income against expense to provide operational insight into results and identify opportunities for missed revenue.
● Revenue Recognition and Compliance: Review billing practices and procedures to ensure accurate revenue recognition and invoicing. Prepare for financial audits by ensuring procedural compliance in revenue reporting and collection, and keep abreast of regulatory requirements and best practices in billing management.
● Month-End Close: Record monthly revenue and cost accruals as part of financial close procedures and analyze month-over-month variances.
● Financial Reporting and Presentation: Assist with preparing weekly financial reviews and contribute to the financial analysis. Present financial analysis to internal and external stakeholders.
● Customer Account Support: Prevent payment delays by handling customer account queries and complaints in a timely manner.
● Process Improvement and Systems: Assist in implementing technology tools that improve the billing process, and work with other departments to identify and drive process improvements.
● Leadership and Collaboration: Mentor junior team members and collaborate closely with internal departments and customers to ensure seamless billing operations.
Requirements
● Bachelor’s degree in accounting, finance, or statistics.
● Minimum of four (4) years of experience in operational and financial analysis, or relevant accounting and finance experience.
● Intermediate Excel skills.
● Extensive knowledge of revenue metrics, including rate economics and gross margin, and their interpretation.
● Proficiency in accounting, data analysis, and Enterprise Resource Planning (ERP) software (Preferred Quickbooks Online)
● Working knowledge of accounting practices and industry regulations.
● Strong analytical, problem-solving, and critical thinking abilities.
● Excellent collaboration and communication skills.
● Effective time-management and organizational skills, with keen attention to detail.
PREFERRED QUALIFICATIONS
● Experience leading a billing function or implementing new customer billing launches is highly preferred.
● Experience mentoring or supervising junior finance team members is an advantage.
● Experience using AI tools (Claude, ChatGPT, CoPilot, Gemini) related to accounting.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills Required
- Bachelor's degree in accounting, finance, or statistics
- At least four years of experience in operational and financial analysis or relevant accounting and finance experience
- Intermediate Microsoft Excel skills
- Extensive knowledge of revenue metrics, rate economics, and gross margin interpretation
- Proficiency in accounting, data analysis, and ERP software
- Working knowledge of accounting practices and industry regulations
- Strong analytical, problem-solving, and critical thinking abilities
- Excellent collaboration and communication skills
- Effective time-management and organizational skills with attention to detail
- Experience leading a billing function or implementing customer billing launches
- Experience mentoring or supervising junior finance team members
- Experience using Claude, ChatGPT, Copilot, or Gemini for accounting
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
