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Execute and support HR functions including recruitment, employee relations, compensation and benefits administration, timekeeping and payroll coordination, employee engagement, and training. Ensure compliance with company policies and local labor laws while fostering efficient HR operations and a positive work environment.

Lead and mentor a DevOps team to design, build, and operate hybrid cloud and on-prem infrastructure. Architect enterprise Kubernetes (Rancher) clusters, create CI/CD pipelines, enforce IaC (Terraform/Ansible), manage middleware (RabbitMQ, Redis, PostgreSQL), implement observability (Prometheus, Grafana, ELK), embed DevSecOps practices, and align infrastructure roadmap with business goals.

Manage and optimise Kubernetes clusters and CI/CD pipelines, implement IaC with Terraform/Ansible, deploy and tune middleware (RabbitMQ, Redis, PostgreSQL), implement monitoring/alerting, own releases, resolve production incidents, and mentor junior DevOps engineers while collaborating with development and QA teams.

Lead sales efforts across Middle East countries, develop strategic partnerships with government and enterprise clients, manage complex sales cycles and negotiations, build pipeline, hit revenue targets, and represent the company in high-level stakeholder engagements.

Lead APAC sales efforts by developing and executing regional strategy, building government and partner relationships, managing complex long sales cycles, negotiating commercial agreements, maintaining pipeline, and achieving revenue targets while representing the company in high-level engagements.

Deploy, validate, optimise and support personalisation systems (e.g., passport/ID printers). Lead FAT/SAT/CAT/UAT testing, install and commission equipment and IT infrastructure, perform calibration and mechanical tuning, troubleshoot hardware/software/IT issues, liaise with suppliers, support live deployments and handovers, and contribute to requirements, validation, and continuous improvement.

Provide 2nd/3rd-line support and maintenance for Windows-based enterprise systems, lead root-cause analysis and long-term fixes, manage AD/PKI/backups/patching, automate tasks via scripting, support DR testing, ensure compliance (ICAO, eIDAS, ISO27001), mentor junior staff, and collaborate with internal teams and third-party suppliers.

Provide Level 1-3 support and maintenance for servers, networks, applications and PKI environments; monitor systems, manage incidents, changes, DR testing, automation scripts, and produce reports while ensuring compliance with ITIL, EIDAS and ICAO standards.

Lead sales and revenue growth across East and South Africa by developing strategy, building government and partner relationships, managing complex tender-driven deals and consortiums, negotiating high-value agreements, maintaining a strong pipeline, collaborating with internal teams, representing the company in senior engagements, and meeting regional revenue targets.

Validate product quality through manual and automated testing, build and maintain Python-based automation frameworks (Playwright), leverage AI/ML in test design, manage defects, work in Agile teams, and support customer-facing activities including CAT, Go-Live, demos, and international travel for project delivery.