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The HR Coordinator will manage recruitment processes, candidate screening, interview coordination, onboarding, and maintain HR records and documentation while ensuring confidentiality.

Monitor real-time agent adherence and queue performance, manage intraday staffing adjustments, produce daily workforce reports, analyze staffing trends, and collaborate with operations and technical teams to maintain contact center service levels.

Design, develop, configure, and support contact center applications and integrations across Genesys Cloud CX and Five9. Build IVR call flows, routing strategies, chat/voice bots, and automation workflows. Implement API/web service integrations, configure queues and agent profiles, troubleshoot platform issues, coordinate vendor support, produce technical documentation, and assist with go-lives, upgrades, testing, and continuous improvement while collaborating with IT, operations, and client stakeholders.

Support recruitment and HR operations: screen candidates, coordinate interviews and communications, maintain recruitment and employment records, assist onboarding and orientation, track applicants in ATS/HR systems, and support HR administrative initiatives while maintaining confidentiality.

Lead daily operations of a high-volume mailroom: coordinate workflows, train and support clerks, monitor productivity and quality, process mail and documents, track metrics, manage supplies, resolve issues, and recommend process improvements.

The Talent Acquisition Specialist will manage full-cycle recruiting activities, source candidates, coordinate interviews, and maintain compliance with hiring regulations.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

The HR Onboarding Specialist coordinates onboarding activities, manages employment documentation, and ensures new hires are prepared for employment in a healthcare environment.

Support and manage system infrastructure and operations: coordinate technical support, monitor and resolve system issues, install and maintain systems/software, ensure secure data handling, produce performance reports, and assist with IT projects and improvements.

Support full-cycle recruiting and HR operations: screen candidates, coordinate interviews, manage applicant records in ATS/HR systems, assist onboarding, and handle HR administrative tasks while maintaining confidentiality.