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Provide Tier 1 support for a B2B SaaS beauty market intelligence platform. Responsibilities include customer onboarding, product training, troubleshooting, ticket management, requirements gathering, escalation coordination, and ongoing case ownership. The role supports U.S. business customers, communicates with senior stakeholders, documents product feedback, and collaborates with U.S. and Korea-based technical and product teams.

Support Airbnb hosts, vacation rental managers, and hotel clients through onboarding, troubleshooting, Tier 1 support, and ongoing relationship management. Responsibilities include Salesforce ticket tracking, hardware and software troubleshooting, technical project delivery, support documentation, product testing, and cross-functional collaboration. The role is remote, Monday through Friday, following Philippine holidays.

Provides remote administrative support through dictated email composition, inbox organization, file management, proofreading, follow-up tracking, and confidential correspondence handling. Requires excellent written English, fast and accurate typing, strong organization, responsiveness, and independent work. Familiarity with Gmail or Outlook is expected; legal or workers’ compensation experience is preferred.

Supports month-end accounting, reconciliations, journals, billing, payroll accounting, fixed assets, financial reporting, forecasting schedules, Australian BAS and FBT compliance, audit preparation, and finance administration. The role maintains records in NetSuite, prepares management information, investigates discrepancies, and supports business partnering under the guidance of senior finance staff.

Outbound customer engagement, lead nurturing, appointment setting, and concierge support to generate qualified opportunities and maintain accurate CRM records while meeting KPIs and compliance standards.

Supports telecom and OSP construction closeout operations by assigning units, reconciling construction quantities, reviewing bore logs and documentation, maintaining SharePoint records, preparing COP handoff packages, updating project trackers, and resolving issues that could delay invoicing or project completion.

Supports customers with bookings, cancellations, memberships, billing questions, access issues, and facility information. Monitors court availability, engages customers to encourage bookings, maintains records, coordinates partner schedules, tracks supplies, follows up on cleaning and maintenance, and escalates operational concerns. The role requires organized remote coordination, proactive communication, accurate documentation, spreadsheet use, and weekend availability during US Eastern Time hours.

Coordinates telecom and construction-related project support by maintaining customer and internal systems, documenting tasks and milestones, validating field production data, ensuring billing accuracy, and escalating schedule or budget risks. The role also supports permitting research, map and drawing review, cross-functional communication, and customer requests while helping projects meet contractual, timeline, and budget requirements.

Provides first-line technical support to customers by troubleshooting Windows systems, assisting with software navigation and functionality, documenting interactions in a CRM, managing tickets, following up on resolutions, and escalating complex issues. The role requires clear communication, accurate documentation, and the ability to work effectively in a fast-paced remote support environment.

Manages customer billing operations, including new customer provisioning, monthly invoicing, billing-system standardization, and database maintenance. Responds to billing inquiries, communicates with billing contacts, updates customer and product information, analyzes commercial metrics, and supports strategic projects. Requires strong data-entry, reporting, communication, attention to detail, and stakeholder collaboration skills.