Position Summary:
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Work from Home
Monday to Friday | 9 AM - 6 PM PST
Following Philippine Holidays
Responsibilities:
- Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
- Learn the systems end-to-end to support customers with their issues and product requirements.
- Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
- Provide Tier 1 Customer Support with understanding and empathy to system issues
- Submitting tickets and tracking utilizing salesforce our CRM platform
- Execute daily customer support operations including responding to questions and following up on reported issues
- Continuously supporting clients throughout the onboarding process
- Building and maintaining strong relationships with clients
- Hardware and software troubleshooting
- Creating internal/client-facing on-boarding and support material
- Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issue.
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
Skills Required
- At least 2 years of experience in a technical or support-related role
- Bachelor's degree in Business, Computer Science, Computer Engineering, Information Technology, or a related field
- Fluent English speaking and writing skills
- Strong knowledge of IoT
- Strong customer service skills
- Systematic and methodical approach to troubleshooting issues
- Experience with Salesforce, Chorus, FullStory, Outreach, and Jira
Sourcefit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sourcefit and has not been reviewed or approved by Sourcefit.
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Healthcare Strength — Health and dental insurance are described as strong, with coverage extending to dependents in many cases. Feedback suggests this medical coverage is a standout element that elevates total compensation.
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Wellbeing & Lifestyle Benefits — Flexible hours, hybrid or fully remote options, and emphasis on work-life balance are highlighted as core strengths. Feedback suggests these arrangements support mental-health awareness and overall satisfaction.
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Fair & Transparent Compensation — Pay is considered competitive or good by many when incentives, allowances, and comprehensive benefits are factored in. Feedback suggests overall compensation can feel solid relative to alternatives, though experiences vary by role and location.
Sourcefit Insights
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
