Position Summary
This role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. The ideal candidate has a strong background in Microsoft Windows environments, enjoys problem-solving, and thrives in a fast-paced, collaborative setting.
Job Details
Work Setup: Work from home
Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time
Holidays: Follows U.S. (PST) holidays
Responsibilities
• Serve as the first point of contact for inbound support calls from existing customers
• Assist users with software features, system navigation, and general application use
• Document all interactions and technical details accurately in the CRM
• Participate in daily ticket review meetings to track progress and ensure timely resolution
• Follow up with clients on closed or pending tickets to confirm completion and satisfaction
• Collaborate with internal team members to escalate technical issues when necessary
• Adhere to company procedures, service standards, and support best practices
• Contribute to a positive, high-energy, and fast-paced team environment
Qualifications
• Two (2) years of recent experience in phone-based technical support
• Two (2) years of recent Windows IT support experience
• Strong knowledge of Windows 10 & 11 operating systems and related devices
• Excellent English communication skills, both verbal and written
• Strong people skills with the ability to listen actively and communicate clearly
• Ability to follow instructions, adapt quickly, and learn new tools and processes
• High school graduate or equivalent
Nice to Have
• Experience working in the healthcare industry or supporting healthcare-related software
• Solid understanding of common healthcare and clinical terminology
• Prior experience with billing systems and Electronic Health Records (EHR) platforms
• Proven ability to perform well in fast-paced, high-volume support environments
Skills Required
- Two years of recent phone-based technical support experience
- Two years of recent Windows IT support experience
- Strong knowledge of Windows 10 and Windows 11 operating systems and related devices
- Excellent verbal and written English communication skills
- Strong interpersonal skills, active listening, and clear communication
- Ability to follow instructions, adapt quickly, and learn new tools and processes
- High school diploma or equivalent
- Healthcare industry or healthcare-related software experience
- Understanding of common healthcare and clinical terminology
- Experience with billing systems and Electronic Health Records platforms
- Experience in fast-paced, high-volume support environments
Sourcefit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sourcefit and has not been reviewed or approved by Sourcefit.
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Healthcare Strength — Health and dental insurance are described as strong, with coverage extending to dependents in many cases. Feedback suggests this medical coverage is a standout element that elevates total compensation.
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Wellbeing & Lifestyle Benefits — Flexible hours, hybrid or fully remote options, and emphasis on work-life balance are highlighted as core strengths. Feedback suggests these arrangements support mental-health awareness and overall satisfaction.
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Fair & Transparent Compensation — Pay is considered competitive or good by many when incentives, allowances, and comprehensive benefits are factored in. Feedback suggests overall compensation can feel solid relative to alternatives, though experiences vary by role and location.
Sourcefit Insights
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
