Job Summary
The Billing Officer is responsible for managing customer billing, providing customer service as it relates to incoming billing questions across various customer plans, and maintaining the accuracy of internal customer databases.
Job Details:
Position: Billing Officer
Work from Home
Schedule: Monday to Friday | 6:00 AM to 3:00 PM
Responsibilities:
• Customer Onboarding & Service Setup
o Accurately onboard new customers in Autotask and update CRM records.
o Set up and maintain services, plans, pricing, and quantities.
o Ensure data consistency between CRM records and billing systems.
• Billing Management
o Generate and issue invoices through Xero based on data in
Autotask/Emersion·
o Ensure monthly billing is accurate, complete, and on schedule.
o Update billing when services are added, removed, or cancelled.
• Customer Billing Support
o Respond to customer billing queries in a timely and professional manner.
o Make necessary billing adjustments based on service changes or corrections.
o Work closely with internal teams to resolve customer issues.
• Bank Reconciliation
o Perform daily bank reconciliations in Xero.
o Allocate customer receipts accurately against invoices.
o Escalate any unidentified or unusual transactions to the Finance team.
• Collaboration & Reporting
o Work closely with Operations and Sales teams to ensure smooth workflows.
o Assist with reporting and maintain accurate billing and service documentation.
o Support ad-hoc billing, reconciliation, and finance projects as required.
Qualifications:
• At least 3 years’ experience in a similar role.
• Excellent data entry skills and computer literacy, able to manipulate data quickly and produce reports that can be utilized by stakeholders.
• Exposure to customer billing systems such as Emmersion and Connect.
• Experience working with customer-facing businesses (e.g., retail, telecommunications) preferred.
• High degree of flexibility and ability to deal with change, growth, and pressure.
• Excellent verbal and written communication.
• High standard of work and professional approach.
• Meticulous attention to detail.
• Self-driven, results-oriented with a positive outlook.
• Pragmatic, delivers optimal solutions for end users.
• Excellent team player and focused on broader organizational needs.
• Creative, identifies new ways of doing things.
What’s in it for you?
• Health Insurance (HMO)
• Competitive Salary
• Expanded maternity leave up to 120 days
• Allowances
• Paid Time Offs (Vacation Leaves Are Convertible to Cash if Unused)
• Companywide Events
• Fun & Relaxed Environment
Skills Required
- At least 3 years of experience in a similar role
- Excellent data entry skills and computer literacy
- Ability to manipulate data quickly and produce stakeholder-ready reports
- Exposure to customer billing systems such as Emmersion and Connect
- Experience working with customer-facing businesses such as retail or telecommunications
- Flexibility and ability to handle change, growth, and pressure
- Excellent verbal and written communication
- High standard of work and professional approach
- Meticulous attention to detail
- Self-driven, results-oriented attitude
- Pragmatic approach focused on optimal end-user solutions
- Excellent teamwork and focus on broader organizational needs
- Creativity and ability to identify improved ways of working
Sourcefit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sourcefit and has not been reviewed or approved by Sourcefit.
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Healthcare Strength — Health and dental insurance are described as strong, with coverage extending to dependents in many cases. Feedback suggests this medical coverage is a standout element that elevates total compensation.
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Wellbeing & Lifestyle Benefits — Flexible hours, hybrid or fully remote options, and emphasis on work-life balance are highlighted as core strengths. Feedback suggests these arrangements support mental-health awareness and overall satisfaction.
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Fair & Transparent Compensation — Pay is considered competitive or good by many when incentives, allowances, and comprehensive benefits are factored in. Feedback suggests overall compensation can feel solid relative to alternatives, though experiences vary by role and location.
Sourcefit Insights
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
