Operations Support Coordinator

Posted 5 Days Ago
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Quezon City, Metro Manila, National Capital Region, PHL
In-Office
Entry level
Information Technology • Other • Professional Services • Consulting
The Role
Coordinates telecom and construction-related project support by maintaining customer and internal systems, documenting tasks and milestones, validating field production data, ensuring billing accuracy, and escalating schedule or budget risks. The role also supports permitting research, map and drawing review, cross-functional communication, and customer requests while helping projects meet contractual, timeline, and budget requirements.
Summary Generated by Built In

Overview    

As a Operations Support Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!    

Job Details:

Work Schedule: 11:00 PM TO 8:00 AM MANILA TIME  

Responsibilities:

As an Operations Support Coordinator, you will work closely with the OPE to identify and document tasks to deliver the project on time and within the budget.     

In addition, you will:    

  •  You will be the liaison and auditor between the customer system (P2), internal system (OFS), and the documentation provided from the field personnel. Additionally, in conjunction with Area Managers and OPE’s, the Project Coordinator will assist with both internal and external representation for customer requests.  
    In addition, you will:  
  •  Review customer database (P2) and internal database (OFS) and make adjustments as needed to ensure accurate data is being maintained.  
  •  Work closely with the OPE’s to identify and document tasks and milestones that are required to deliver the project on time and within budget  
  •  Ensure that all billing documentation is accurate and provided based on the contract with the customer  
  •  Translate and input crew production data onto a digital job site print to verify completed production for our customer and to capture revenue for processing  
  •  Escalate issues and potential issues that could delay or impact project and/or budget    

Qualifications:

About You:  

  • You have the ability to read, understand, and edit maps, drawings and diagrams for project build process  
  • You have an understanding of the permitting process and where to research for permit rules and regulations  
  • You are able to work with different departments; both internal and external work crews and managers  
  • You are proficient with Microsoft Office Suite – Word, Excel, Outlook  
  • You are a practical and conceptual thinker as related to project descriptions and needs  
  • You have strong organizational skills and excellent verbal, written, phone, and interpersonal skills  
  • Strong Microsoft Skills, especially EXCEL  
  • Construction Understanding is a plus.   
  • Experience in telecom tower-related or fiber is a plus.           
  • Software knowledge: Excel, Microsoft Suite, Autodesk Design  

Skills Required

  • Ability to read, understand, and edit maps, drawings, and diagrams for project build processes
  • Understanding of permitting processes and ability to research permit rules and regulations
  • Ability to work with internal departments, external work crews, and managers
  • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
  • Strong Microsoft Excel skills
  • Practical and conceptual thinking related to project descriptions and needs
  • Strong organizational skills and excellent verbal, written, phone, and interpersonal communication skills
  • Construction understanding
  • Experience with telecom towers or fiber
  • Knowledge of Autodesk Design

Sourcefit Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sourcefit and has not been reviewed or approved by Sourcefit.

  • Healthcare Strength — Health and dental insurance are described as strong, with coverage extending to dependents in many cases. Feedback suggests this medical coverage is a standout element that elevates total compensation.
  • Wellbeing & Lifestyle Benefits — Flexible hours, hybrid or fully remote options, and emphasis on work-life balance are highlighted as core strengths. Feedback suggests these arrangements support mental-health awareness and overall satisfaction.
  • Fair & Transparent Compensation — Pay is considered competitive or good by many when incentives, allowances, and comprehensive benefits are factored in. Feedback suggests overall compensation can feel solid relative to alternatives, though experiences vary by role and location.

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The Company
HQ: Quezon City
2,000 Employees

What We Do

Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.

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