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Manages an on-site laboratory services team supporting chemical management, materials management, and central storage operations. Responsibilities include supervision, coaching, resource planning, process improvement, customer relationship management, service-level coordination, training, quality and compliance, health and safety, and issue resolution. The role is a working leadership position requiring laboratory experience, customer service skills, inventory system knowledge, and regional travel of up to 20%.

Manages warehouse, receiving, storage, inventory, material handling, packing, shipping, and distribution operations at a manufacturing site. Leads and develops the Store and Receiving team, ensures compliance with trade, customs, ISO, SOX, and EHS requirements, manages controlled materials and scrap disposal, and drives process improvements in layout, space management, material flow, SOPs, and 5S. Coordinates with manufacturing teams to resolve build-plan support issues and leads special initiatives.

Designs and deploys assembly and test workstations, production cells, tooling, jigs, fixtures, and testing solutions. Leads lean and continuous-improvement initiatives, kaizen events, NPI manufacturing readiness, process validation, and line transfers. Develops standard work, routings, work instructions, control plans, and process documentation while using operational data to improve safety, quality, delivery, cost, cycle time, defects, and floor space. Ensures EHS, ESD, quality, and regulatory compliance across regional manufacturing sites.

Designs manufacturing workstations, cells, jigs, fixtures, tooling, and test solutions. Leads lean and continuous-improvement initiatives, kaizen events, standard-work development, NPI readiness, process FMEAs, and line transfers. Uses manufacturing data to improve productivity, quality, capacity, cycle time, WIP, defects, and floor space. Collaborates across engineering, quality, R&D, suppliers, and regional manufacturing sites while ensuring safety, ESD, and applicable regulatory compliance.

Provides comprehensive office, reception, facility, visitor, training-event, mail, shipping, inventory, and administrative support. Coordinates customer visits, workshops, and training sessions; manages visitor access, meeting spaces, workplace supplies, facility vendors, and IT asset records. Supports onboarding and offboarding equipment processes, prepares documentation and reports, maintains records, and assists with procurement and special projects while ensuring a professional customer and employee experience.

Manage global digital orders and invoicing from submission through resolution. Monitor purchase orders, invoice uploads, fulfillment, and failed transactions across platforms such as Coupa and Ariba. Own customer cases, support onboarding, resolve complaints, perform root-cause analysis, and improve processes and integrations. Collaborate with Customer Care, Credit and Collections, customers, and other departments while ensuring compliance with local regulations. Support system upgrades and junior team members.

Achieve sales targets and revenue growth across Henan by developing new business, managing existing customer relationships, and selling analytical instrumentation solutions. Manage the complete sales cycle, including visits, opportunity development, quotations, negotiations, tenders, and contracts. Collaborate with application and service teams, monitor market and competitor activity, and provide business updates while supporting customer satisfaction.

Supports regional commercial performance for the atomic spectroscopy product line. Provides technical and commercial expertise to sales teams, leads competitive responses, localizes product launches, delivers sales training, manages beta programs, gathers market intelligence, supports customer demonstrations and strategic accounts, and feeds regional customer and competitive insights into central product strategy. Requires extensive regional travel and strong scientific instrumentation knowledge.

Manages LC/LCMS product operations across quality, supply chain, commercial support, pricing, SKU administration, lifecycle management, and product launches. Coordinates field escalations, parts availability, competitive resources, KPIs, SAP setup, price books, product documentation, end-of-life communications, and cross-functional process improvements. Partners with R&D, Manufacturing, Service, Quality, Supply Chain, Sales, and senior product leadership to optimize the product portfolio and support market growth.

Own the software product roadmap for chromatography and analytical instrument software. Define requirements, prioritize backlogs, manage release strategies, conduct customer research, coordinate beta programs, oversee user acceptance testing, and partner with software R&D. Develop commercial enablement materials, train sales teams, and support marketing with technically accurate content. The role is hybrid in Woodbridge, Ontario, requiring three days onsite weekly.