When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleLab Support Services ManagerLocation(s)GSK Stevenage (UK) – Customer Site
Job Description
The role will be based on-site, at a customer in the pharmaceutical industry, in Stevenage, UK. The Lab Support Services Manager is responsible for the management of the Lab Services team, focusing on chemical management, materials management, and the central storage facility service. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer’s organization.
Job responsibilities:
Act as supervisor to team members and provide coaching, performance review, and other administrative functions.
Lead the lab services team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvent.
Interface with key customer contacts to ensure KIPs are being hit and customer satisfaction is at a high-level.
Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.
This is a working leadership role; therefore, it is important that the leader can perform all necessary functions of the lab services team as needed.
To work with customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
o work in collaboration with customer line safety representatives to ensure a high level of safety is maintained.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
To coordinate periodic review of service level agreement contracted tasks with all relevant groups (customer lines, management, etc.).
Responsible for the coordination of training.
Ability to travel regionally as required, up to 20%.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Critical Skills:
Superviory or team lead experience
Excellent interpersonal, written and verbal communication skills
Experience in various IT systems, especially related to inventory management
Customer service support
Basic Qualifications:
A-level qualifications with 3+ years’ experience working in a laboratory environment
HND/Foundation degree with 2+ years’ experience working in a laboratory environment OR
Bachelor’s degree with 1+ years’ experience working in a laboratory environment
Preferred Qualifications:
Experience in a customer facing role and the ability to provide excellent customer service
Knowledge of environmental health and safety practices
Knowledge of 5S principles
Knowledge of chemical and biological safe handling
Working Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Skills Required
- Supervisory or team lead experience
- Excellent interpersonal, written, and verbal communication skills
- Experience with IT systems, especially inventory management systems
- Customer service support experience
- A-level qualifications and 3 or more years of laboratory experience
- HND or foundation degree and 2 or more years of laboratory experience
- Bachelor’s degree and 1 or more years of laboratory experience
- Experience in a customer-facing role and excellent customer service ability
- Knowledge of environmental health and safety practices
- Knowledge of 5S principles
- Knowledge of chemical and biological safe handling
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
