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Tier 2 Technical Support Engineer responsible for providing technical product support to customers, partners, and internal personnel. Responsibilities include addressing support calls, emails, and chats, resolving issues, troubleshooting, and collaborating with other departments. Required skills include network infrastructure knowledge, malware handling, and technical certifications like CEH, MCSE, and CISSP. Bachelor's degree in Computer Science or relevant work experience with certifications is desired. 2+ years of technical support experience in the software industry is required.
Looking for an experienced software engineer with C++ to help develop a cloud-based EDR solution. Responsibilities include analysis, design, implementation, and testing of various parts of the solution. Opportunity to work with a range of technologies from desktop applications to cloud technologies.
ESET is seeking an experienced SLA and Contract Manager to collaborate with internal stakeholders and clients to establish and monitor service level agreements. Responsibilities include documenting SLAs, analyzing KPIs, maintaining client relationships, and driving continuous improvement initiatives. Requirements include 4+ years of experience in SLA management, contract management, or related roles, proficiency in ITIL framework, and strong interpersonal skills.
Join a team dedicated to ensuring seamless content delivery for customers, managing internet traffic, updates, and application maintenance. Responsibilities include design, implementation, testing, and monitoring of projects, addressing user-reported issues, and proposing improvements.
The Digital Sales Specialist plays a key role in improving channel support for international resellers and Distributors. Responsibilities include strategizing and executing online-marketing initiatives, managing SEO content updates, analyzing web analytics reports, aligning social strategy, engaging target audience on social platforms, developing local content, competitor analysis, and reporting.
The Senior Instructional Designer is responsible for developing courses and certifications to train ESET Latin America's sales channel, coordinating with various areas to create training content, analyzing training needs, designing courses and evaluations, and operating the education platform.
Sales Development Representative responsible for turning leads into qualified opportunities through inbound and outbound lead generation campaigns. Requires 2-3 years of experience in lead generation and sales development, IT knowledge, and proficiency in English.
The Marketing Analyst implements relational marketing and demand generation actions, manages webinar cycles, coordinates events and relationship activities, analyzes lead generation, and generates reports for Marketing Managers and ESET HQ.
Provide technical support for ESET products to customers and partners, troubleshoot complex issues, analyze logs, gather data, and maintain 24/7 availability. Requires 5 years of experience, knowledge of UNIX/Linux and Microsoft Windows Server, strong communication skills, problem-solving attitude, and willingness to learn.
Experienced UX designer with leadership/managerial skills required to define the user experience for a global software company with over 100 million users. Responsibilities include leading a team, designing user journeys, conducting user research, collaborating with stakeholders, validating designs, creating design systems, and engaging in all UX activities. Must have at least 4 years of UX experience, 1+ year of team leadership experience, relevant education, proactive attitude, problem-solving skills, technical understanding, and strong communication skills.
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