Summary
We are looking for an IT/Software Analyst to join our team at ESET. In this role, you will analyze and validate stakeholders' business needs and help define how best to fulfill them through technical solutions.Job description
As part of our dynamic product development environment, you will contribute to the ongoing evolution of ESET PROTECT HUB—ESET’s unified, cloud‑based platform that serves as the central gateway for managing subscriptions, identities, users, and partner relationships across the ESET PROTECT ecosystem.
What You'll Do
· Act as a key liaison between internal customers (primarily the product management department) and software development teams.
· Elicit and analyze requirements from stakeholders, identifying gaps, risks, and potential issues.
· Collaborate with UX designers, architects, developers, and product owners to define both conceptual and technical solutions.
· Create clear, structured specifications using user stories, supported by UML diagrams and other modeling techniques to ensure accurate implementation.
· Work in an Agile environment as part of a cross-functional discovery and delivery team.
What We’re Looking For
· University degree (preferably in IT, Business Informatics, or related field).
- Previous experience as IT analyst - we prefer direct experience from SW development related projects as this position is oriented on more IT/technical aspects.
- You are able to understand "IT language" of SW development teams.
· Strong communication skills with the ability to engage effectively with both business and technical stakeholders.
· Analytical mindset and a structured approach to problem-solving.
· Passion for technology and improving user experiences.
Nice to Have
· Basic knowledge of UML, experience with Enterprise Architect, Jira, and Confluence.
· Understanding of software development methodologies and lifecycle.
· Familiarity with Agile frameworks, ideally SAFe (Scaled Agile Framework).
· Previous experience working on cybersecurity or SaaS products.
Basic wage component (brutto): from 2700 EUR/m. (brutto)
* The final basic wage component can be increased accordingly to individual skills and experience of the selected candidate.
* Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period(usually 6 months).
#LI-JK1 #LI-Hybrid #mid-senior
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeSkills Required
- University degree in IT, Business Informatics, or related field.
- Previous experience as IT analyst, preferably in software development projects.
- Strong communication skills with stakeholders.
- Analytical mindset and structured problem-solving approach.
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
