Summary
We are looking for a new addition to Sales & Customer Care Intelligence team in which you will join a group of our Business Analysts. Ideally you will have previous experience of 2+ years in a similar position. You need to be result-driven, analytical, with ability to drive mid and long-term projects focused on data analysis, interpretation, planning and data quality.Job description
Your main responsibilities are:
- Ownership, definition and maintenance of reporting dashboards in QlikQ ® tools and MS Excel with various database sources including SQL utilization
- Subject matter expert on the data collection, analysis and interpretation of software sales & support data to decision makers
- Regular and ad-hoc reports development for specific projects finding the proper reporting dimensions, KPIs, filters for all data
- Regular analytical support in Sales planning to regions and ESET HQ with detailed analysis over findings and proposed corrective actions
- Support of Sales planning platform users in proper use of the tool, guidance in methodology and its impact to overall planning
- Ownership of Sales planning methodology, maintenance and further development of the planning tool to reflect approved process and details
- Translating business requirements into data interpretation methodology
- Contribution to reporting methodology development and reports definition
- User acceptance testing of developed reporting and planning applications including deep data quality check
- Ad-hoc data quality check and variance analysis in Sales performance
- Understanding of all data sources used in reporting and their business value.
- Drive to understand new planning and reporting aspects and directions in the Security market and its applicability to our environment
- Preparation and update of relevant documentation (such as user-guides, reports, methodology, etc), delivery of trainings to users of Sales planning platform
We are looking for a candidate with:
- At least 2 years of experience in similar position
- Advanced English
- Good knowledge of (both direct and indirect) sales processes in consumer and business segments
- Professional background from IT software or hardware related industries, and/or in customer data analytics is a plus
- Working knowledge with QlikSense, SQL, Salesforce is an advantage
To manage the responsibilities well, you need to be/have:
- Organized and result-oriented with great execution skills and ability to evaluate impact, strong metric/sales orientation
- Good communication skills
- Ability to listen, analyze, and quickly see trends in complex situations
- Good analytical thinking
- Proactive approach with drive to continues self-development and process improvement
- Resistance to risks, ability to keep the focus
- Teamwork, consensus orientation
Basic wage component (gross): from 2100 EUR
- Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
- The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.
#LI-LV1 #LI-Hybrid #mid-senior
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeSkills Required
- At least 2 years of experience in a similar position
- Advanced English
- Good knowledge of direct and indirect sales processes in consumer and business segments
- Ownership and maintenance of reporting dashboards using QlikSense and Excel with SQL data sources
- Ability to translate business requirements into data interpretation and reporting methodology
- Strong analytical thinking, metric/sales orientation, and experience with data quality and variance analysis
- Good communication, teamwork, and user-support/training skills
- Professional background from IT software or hardware industries and/or customer data analytics
- Working knowledge of QlikSense, SQL, and Salesforce
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
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