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Lead technical discovery, customized demonstrations, and proofs of value for enterprise CTEM customers. Map vulnerability, asset, ticketing, and remediation workflows; integrate customer tools; prove exposure-management outcomes using customer data; and communicate findings to engineers, CISOs, and executives. Maintain presales deal information, provide product feedback, create reusable demo and POV assets, and expand expertise into third-party risk management and cyber risk quantification.

Support an assigned client book of business through customer sales support, order placement, product sourcing, project tracking, and process management. Develop creative product and process solutions, maintain status reports, resolve client and internal issues, and manage projects through completion. The role requires strong organization, communication, multitasking, Microsoft Office proficiency, and basic accounts payable and receivable knowledge.

Supports structural design of precast and prestressed concrete products through calculations, drawings, stability analysis, and code compliance. Reviews plans, specifications, production drawings, and construction conditions; assists sales, estimating, contractors, architects, and project managers. Investigates product damage and design issues, recommends repairs, and supports continuous improvement. The role requires proficiency with AutoCAD, Concise, EliPlan, Word, and Excel, along with knowledge of structural engineering, precast concrete, blueprints, and building codes.

Manage accounts receivable activities, including posting lockbox, credit card, check, and cash payments; resolving discrepancies; maintaining customer accounts; and answering AR questions. Cross-train in accounts payable, including invoice processing, payment runs, and credit card reconciliation. Provide general accounting support through reconciliations, month-end close, and financial reporting.

Provides administrative and clerical support, including phone management, scheduling, filing, correspondence, data entry, document preparation, supply ordering, travel coordination, expense reimbursement, and event organization. Maintains confidentiality and supports efficient office operations through strong organization, communication, multitasking, and attention to detail.

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Accounting intern supporting accounts payable, accounts receivable, invoice processing, reconciliations, vendor records, project accounting, cost tracking, financial reporting, and month-end activities. The role provides hands-on experience with construction project financial operations, documentation, controls, and collaboration with accounting professionals, project managers, subcontractors, vendors, and internal stakeholders.

Supports the enterprise risk management program by assessing organizational risks, monitoring controls and risk metrics, managing vendor risk, coordinating business continuity and disaster recovery planning, and reporting risk insights to leadership. The role collaborates with business units, auditors, regulators, vendors, and committees; supports audits and examinations; develops mitigation plans; and mentors junior analysts and interns.

Drives reliability improvements across multiple coil coating facilities by leading root cause and failure mode analyses, developing preventive and predictive maintenance programs, analyzing equipment performance data, managing asset lifecycle strategies, and leading equipment improvement projects. The role also supports spare parts and lubrication programs, trains maintenance personnel in condition monitoring and reliability-centered maintenance, and promotes standardized reliability practices across plant sites.

Leads product vision, requirements, backlog, and delivery for a statewide vaccine management and clinical case management system. Acts as liaison among local health departments, Massachusetts DPH, and IT teams. Defines workflows for immunization clinics, vaccine inventory, nursing case management, insurance billing, interoperability, reporting, compliance, training, and adoption. Requires extensive local public health, clinical case management, immunization, billing, consulting, and project leadership experience.