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As a Tier I Customer Support Specialist, you'll assist customers with technical issues via email, phone, and text, ensuring prompt support and troubleshooting.

Lead demand generation and growth marketing for a B2B SaaS hospitality platform. Build and execute integrated campaigns across email, paid, organic, partnerships, and AI channels; launch products; run lifecycle and retention programs; manage marketing operations, automation, experimentation, and reporting; create messaging and sales enablement; and optimize performance to drive pipeline and revenue.

The role involves managing product lifecycle, documenting enhancements, prioritizing development, and driving cross-functional activities. Strategic product management and client interaction are key responsibilities.

Sell new and used Kia vehicles by understanding customer needs, demonstrating vehicle features, negotiating payment terms, and building lasting client relationships. Follow up with buyers to generate referrals, support customer satisfaction, and transition customers to the Service Department. Report sales objectives and activities to the Sales Manager while working flexible hours and weekends.

Design and develop engaging digital learning (e-learning, microlearning, video, toolkits). Own small-to-medium solutions end-to-end, use AI-powered tools and modern authoring platforms, ensure quality, shape intranet and Workday Learning experiences, and coach creator/editor communities.

Develop and maintain customer relationships, sell products and services in the field, manage quotes, orders, returns and billing complaints, maintain order files, handle complex accounts and special projects, and be available for after-hours on-call duty.

Support preparation of business analytics, assist with annual operating budgets and forecasting, produce weekly KPI reports for field teams, and gather/maintain information for third parties.

Lead and manage a team overseeing subrogation and recovery efforts, ensuring compliance, relationship management, and strategy development while balancing customer experience and financial outcomes.

In this role, you will manage and deliver complex technical projects, translating strategic objectives into technical requirements, overseeing project budgets and timelines, leading discovery sessions, and ensuring documentation meets compliance standards. You'll employ AI methodologies to enhance development processes and guide teams in leveraging AI tools for optimal project outcomes.

Manage accounts receivable, invoicing, payments, reconciliations, expense processing, and payroll while building SQL-based reports and dashboards, improving finance processes, and supporting cash flow and investor reporting.