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Develops and delivers technical product education for distributors, retailers, OEMs, service centers, industry partners, and internal teams across North America. Responsibilities include creating curriculum, presenting in person and digitally, answering product questions, coordinating training logistics and schedules, managing the STU Online LMS, reporting training metrics, and adapting education to market needs. The role requires strong cycling industry knowledge, mechanical aptitude, bilingual English and Spanish communication, project management, public speaking, and up to 40% travel.

Manages software engineering teams responsible for internal systems and value-stream software delivery. Oversees people development, hiring, performance, team capacity, Agile ceremonies, backlog refinement, release readiness, and delivery schedules. Partners with Product Management to balance functional and non-functional priorities, leads continuous improvement and software culture initiatives, and manages engineering budgets. The role is onsite in Phoenixville, Pennsylvania, with 1–3 domestic or international trips annually.

Provides end-user support, basic systems administration, account and device management, patching, deployments, monitoring, documentation, technical training, and infrastructure automation. Works under senior IT guidance while supporting global manufacturing and corporate environments. The role develops skills in enterprise IT operations, cloud platforms, ITSM, scripting, endpoint management, and continuous process improvement.

Leads digital marketing projects by breaking strategic goals into actionable tasks, managing timelines, resources, dependencies, and project tools. Coordinates cross-functional teams, facilitates meetings, tracks performance, ensures quality and alignment with organizational objectives, and drives process improvements. The role also supports client relationships, digital marketing initiatives, UX/UI best practices, e-commerce trends, and design execution.

Leads digital marketing projects by breaking strategic goals into actionable initiatives, managing timelines, resources, dependencies, tasks, meetings, and project performance. Coordinates cross-functional teams and clients, establishes processes and quality standards, identifies conflicts and improvement opportunities, and ensures projects align with organizational objectives. The role also supports digital marketing, web, UX/UI, e-commerce, and design execution initiatives.

Develops mechanical test plans, procedures, and methods for SRAM products; builds and improves automated test systems for mechatronic devices; analyzes product behavior and test data; resolves testing issues; applies statistics and reliability principles; and communicates results to support product development.

Serve as SRAM's North America subject matter expert for U.S. import compliance. Manage HTS/ECCN classification, duty analysis, customs audits, SAP data maintenance, broker/vendor performance, and cross-functional trade compliance projects. Communicate regulatory changes, ensure documentation retention, and support distribution and strategic initiatives.