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Manages customer relationships, satisfaction, renewals, training, product adoption, and account growth for Alertus solutions. The role coordinates with internal teams, gathers product feedback, supports feature development, creates client presentations and training programs, and cultivates expansion and referral opportunities. Frequent customer-site travel is required, along with strong communication, organization, project execution, and CRM skills.

Administer and optimize Salesforce by managing users, permissions, security, data integrity, reporting, dashboards, workflows, and forecasting. Partner cross-functionally with Sales, Marketing, Production, Accounting, Client Services, and leadership to improve customer lifecycle processes. Develop Salesforce procedures, re-engineer configurations, train users, and implement solutions that improve efficiency, adoption, and business performance.

Manage relationships with major corporate customers to drive satisfaction, retention, renewals, product adoption, training, and account expansion. Proactively engage customers, coordinate internal teams, gather product feedback, support feature development, and cultivate new business opportunities. The role requires substantial customer-site travel, strong communication and organizational skills, CRM experience, project ownership, and client training capabilities.

Lead international regional sales by developing strategic sales plans, expanding markets, acquiring new customers, managing key accounts, and supporting channel partners. The role requires quota attainment, prospecting, demand generation, technology sales, and relationship management with distributors, resellers, and end users. English and Spanish fluency, Salesforce experience, approximately 50% travel, and residence within driving distance of Baltimore headquarters are required.

Own the whole-product UX experience, scalable design system, and digital brand identity across web and mobile. Translate product requirements into wireframes and high-fidelity designs, conduct research and usability testing, ensure WCAG 2.1 AA accessibility, and collaborate with engineering and product teams. The role also involves prototyping with AI tools, maintaining component libraries, and occasionally traveling.

Rotate across software, hardware, QA, support, field services, product management, and sales engineering in an 18-36 month program. Contribute to design, coding, testing, installations, troubleshooting, documentation, and pre-sales demos while receiving mentorship and transitioning assignments every 8-12 months. Targeted to recent graduates or early-career professionals.

The Manager will lead a small engineering team, participate in product development, oversee designs, and ensure quality while providing technical support.

The Senior Product Manager leads product strategy for cloud-based notification solutions, overseeing the product lifecycle, defining roadmaps, and aligning goals with company targets. They conduct market analysis, manage product backlogs, and collaborate with cross-functional teams to enhance product offerings.

The Sr. Sales Development Representative will drive lead generation, mentor team members, book meetings, and promote Alertus solutions, assisting in new customer acquisition.

The Regional Account Manager for Education will drive sales in the education sector, managing the entire sales cycle from prospecting to customer deployment, and building relationships with key stakeholders.