Alertus Technologies

Technical Product Specialist

Reposted 23 Days Ago

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Baltimore, MD, USA

In-Office

45K-65K Annually

Entry level

Hardware • Security • Software

The Role

Rotate across software, hardware, QA, support, field services, product management, and sales engineering in an 18-36 month program. Contribute to design, coding, testing, installations, troubleshooting, documentation, and pre-sales demos while receiving mentorship and transitioning assignments every 8-12 months. Targeted to recent graduates or early-career professionals.

Summary Generated by Built In

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Program Description

You will join as a Technical Product Specialist through our Alertus Tech Forge Program. This program is a dynamic experience designed for ambitious new graduates with degrees in Engineering and Computer Science. It will serve as your foundation for a long-term, high-impact career at Alertus. You will be given the opportunity to engage in challenging assignments across core technical departments, accelerating your growth and exposing you to the full product lifecycle of our life-saving mass notification solutions.

Transition Structure: Participants will engage in distinct assignments across departments, allowing for deep immersion and hands-on contributions to meaningful projects. The number of assignments may vary for each participant, and the overall program is designed to span for approximately 18-36 months.

Mentorship: You will be paired with experienced leaders and technical experts, ensuring you receive structured mentorship and guidance throughout each rotation.

Full-Time Placement: Upon successful completion of the program, a full-time role placement will be determined. This placement is based on your performance, program feedback, and the company's long-term needs, ensuring a strategic and rewarding next step in your Alertus career.

Key Departmental Assignments

Assignments will provide hands-on experience in critical areas by moving through our various technical departments listed below. Note, this is not a one size fits all program and departmental assignments may vary for each participant.

Software Development - Design, coding, and testing of our on-premise and cloud-based Alertus Server, mobile applications, and third-party integrations (e.g., Node.js, Java, Flutter).
Hardware Engineering - Assist in the design, development, and maintenance of hardware electronics, including our High Power Speaker Array and other IoT devices.
Technical Support - Provide advanced troubleshooting and technical assistance to clients, resolving complex software and hardware issues, and learning the customer-facing impact of our solutions.
Quality Assurance - Focus on rigorous testing methodologies (manual and automated), bug tracking, and validation of hardware and software components (e.g., Server, Mobile Apps, Hardware devices like CCUs, Sirens, HPSAs).
Technical Field Services & Implementations - Assist with the on-site installation, configuration, and integration of Alertus solutions at client sites across the nation.
Product Management & Technical Writing - Support product development efforts, conduct product requirement research, contribute to product requirements generation, and complete vital integration work. Assist with building out our Knowledge Base (KB) repository with documentation on our products for our customers and various internal teams.
Sales Engineering - Provide pre-sales technical expertise, conducting product demonstrations, and designing technical solutions for complex client needs.

Required Skills & Abilities:

Must be willing to transition work assignments, projects, and teams every 8-12 months throughout the program
A strong customer-service mindset and a desire to contribute to a life-saving mission
Demonstrated analytical and problem-solving skills
Strong and effective communication (both written and verbal)
Intellectual curiosity and embrace any change that comes your way
Ability to travel on occasion

Education & Experience:

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a closely related technical field.
Recent graduates or early career professionals with less than 2 years of professional experience (including internship/ co-op experiences).

Alertus Career Advantages:

Paid Time Off
Paid Holidays
401(k) Retirement Plan
Medical, Dental, and Vision Plans
Short-term Disability, Accident, Hospital, and Cancer Insurance
Live Near Your Work HomeBuying Incentive
Employee Referral Bonuses

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Skills Required

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or closely related technical field
Recent graduate or early career professional with less than 2 years of professional experience (including internships/co-ops)
Willingness to transition work assignments, projects, and teams every 8-12 months
Strong customer-service mindset
Demonstrated analytical and problem-solving skills
Strong written and verbal communication skills
Intellectual curiosity and adaptability to change
Fully vaccinated against COVID-19 or in progress of vaccination by first day (exceptions per policy)

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The Company

HQ: Baltimore, MD

104 Employees

Year Founded: 2002

What We Do

Alertus - Redefining Mass Notification for 20+ Years Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity. OUR MISSION IS PERSONAL. We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency. In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages. An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy. Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since. Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware. It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.