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Lead client relationships for voluntary benefits, maintain and expand a book of mid-to-large clients, develop sales and retention strategies, create customized recommendations, resolve escalations, and represent Mercer at industry events while collaborating across internal teams.

Oversee assigned commercial insurance accounts to drive retention and new business. Provide technical advice, market insights, cross-sell services, collaborate with Producers, mentor team members, and ensure client satisfaction and profitable account management.

Lead analytical FP&A projects, build financial models, produce presentations for senior leadership and the Board, perform competitor and macroeconomic analyses, support consolidations and earnings deliverables, and assist budgeting and long-term forecasting.

Provide account management and client service for a portfolio of commercial and personal insurance clients. Manage renewals, invoicing, quotes, cross-sell/upsell, and client queries. Build insurer relationships, meet service standards, and complete training toward insurance qualifications.

Provide administrative and operational support to GHSC Operations Client Support team, including monthly invoicing, document/file management, quality control of deliverables, time entry for budget tracking, and confidential communications. Collaborate with senior leaders, manage priorities, and support project workflows using technology-enabled tools.

Drive B2B commercial and maritime insurance sales using a consultative approach. Build pipelines, run sales meetings, collaborate with service teams to process paperwork, maintain industry knowledge, and travel to meet prospects. Generate new clients through networking and cross-business collaboration.

Support institutional investment advice by analyzing portfolio performance, monitoring managers, producing client reports, coordinating projects and meetings, conducting manager searches, and assisting with asset allocation and investment policy analysis.

Manage client relationships for business insurance accounts, provide coverage analysis and risk management recommendations, negotiate with carriers, prepare proposals, resolve billing issues, and mentor junior client service associates.

Senior internal communications leader advising Americas senior leaders on strategy, change management, crisis comms, and engagement. Develop regional comms plans, craft leadership messaging, run measurement/KPIs, drive AI-enabled efficiencies, and mentor global initiatives. Manage one direct report and support global programs (tech function comms, alumni, careers/outplacement).

As a Senior Consultant in Marketing Customer Strategy, you'll drive customer-centric growth through research, analysis, and strategic problem-solving while collaborating with clients and teams to deliver recommendations.