We are seeking a talented individual to join our Claims team at Marsh Papua New Guinea. This role will be based in Papua New Guinea.
As a General Claims Officer, you will support the efficient administration and progression of general insurance claims for Marsh clients. You will work with clients, insurers, loss adjusters and internal stakeholders to help ensure claims are notified, documented, monitored and progressed to resolution in a timely and professional manner.
We will count on you to:
- Receive, review and register new claims notifications in line with internal procedures and service standards
- Check claim submissions for completeness, accuracy and required supporting documentation before lodgement
- Lodge claims with insurers and other relevant parties within required timeframes and maintain evidence of submission
- Maintain accurate claims records, correspondence, file notes and status updates
- Monitor diary actions and outstanding items to support timely follow-up and progression of open claims
- Liaise with clients, insurers, underwriters, loss adjusters, assessors, repairers, legal representatives and other service providers
- Prepare claims summaries, bordereaux, reports and review meeting packs as required
- Escalate complex, disputed, unusual or sensitive matters to the Head of Claims or other senior colleagues
What you need to have:
- Diploma or degree in Insurance, Business, Law, Finance or a related discipline, preferred
- Prior experience in insurance, claims, broking, underwriting, customer service or administrative support
- Strong written and verbal communication skills
- Well-developed organisational and time-management skills with the ability to manage multiple priorities and meet deadlines
- High attention to detail and accuracy
- Proficiency in Microsoft Office applications and the ability to use claims and administrative systems
- Sound problem-solving ability and judgement
What makes you stand out:
- Experience in general insurance claims handling or an insurance brokerage environment
- Familiarity with the Papua New Guinea insurance market
- Relevant insurance or claims-related training or qualifications
- A proactive approach to client service and follow-up
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Skills Required
- Prior experience in insurance, claims, broking, underwriting, customer service, or administrative support
- Strong written and verbal communication skills
- Well-developed organizational and time-management skills, including managing multiple priorities and deadlines
- High attention to detail and accuracy
- Proficiency in Microsoft Office applications and claims or administrative systems
- Sound problem-solving ability and judgment
- Diploma or degree in Insurance, Business, Law, Finance, or a related discipline
- Experience in general insurance claims handling or an insurance brokerage environment
- Familiarity with the Papua New Guinea insurance market
- Relevant insurance or claims-related training or qualifications
- Proactive approach to client service and follow-up
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
