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Own renewal and expansion sales for healthcare clients, build trusted relationships across clinical and administrative stakeholders, analyze usage to reduce churn, identify upsell opportunities, negotiate contracts, forecast and manage pipeline in Salesforce, and collaborate with internal teams to drive adoption and product feedback.

Hunter-oriented sales role focused on generating and closing net-new business for CaseMap litigation solutions. Build pipeline, conduct consultative discovery, deliver tailored demos, navigate multi-stakeholder buying processes, and meet new business revenue targets across law firms, corporate legal departments, and litigation-focused organizations.

Lead a team of engineers (six direct reports) to define technical strategy and execution for the CK AI Service. Own design and governance of RAG workflows, API expansion, system resilience, delivery velocity, standardization, mentoring, and cross-functional collaboration with Data Science to build production AI-powered services.

Manage and expand channel partner relationships to drive revenue growth. Identify opportunities, support sales, negotiate contracts, gather customer insights, ensure satisfaction, and meet sales targets.

Design, build, and maintain scalable automated test frameworks using Webdriver.io or Playwright with JavaScript/TypeScript. Create RESTful API tests (auth, security, performance), implement BDD (Cucumber/Gherkin), integrate suites into CI/CD (Jenkins, GitHub Actions, BrowserStack), perform accessibility (WCAG) and performance/load testing (K6, Locust, JMeter), and collaborate in Agile teams to manage defects and ensure high-quality releases.

Design, develop, and deploy cloud-hosted distributed applications. Collaborate with stakeholders and cross-functional Agile/DevOps teams, influence architecture, improve delivery processes, mentor teammates, and ensure stability, performance, monitoring, and quality via TDD and modern CI/CD practices.

Provide technical support via phone, email, and chat for proprietary products; troubleshoot issues, perform basic browser and networking diagnostics, assist with installation and usability, document interactions in CRM, train users, escalate complex issues, use internal tools, and participate in a 24/7 on-call rotation.

Lead portfolio marketing to create industry-led, solution-focused messaging and sales enablement. Develop cross-portfolio narratives, value propositions, proof points, and competitive differentiation. Partner with product, data science, market planning, and regional marketing to produce sales-ready content, thought leadership, and localized activations that drive pipeline and reduce feature/price-led selling.

Lead product management enablement and operations for Clinical Solutions: build training, playbooks, and tooling governance; improve roadmap quality and PM processes; track health metrics and dashboards; coordinate leadership forums; and drive cross-functional alignment to improve consistency and execution.

Serve as subject-matter expert for digital identity, device intelligence, behavioral biometrics and fraud detection. Lead client onboarding, technical integration, configuration of ThreatMetrix DDP, API/SDK implementations, workshops, troubleshooting, and collaborate with product, engineering, pre-sales and fraud strategy teams to align technical solutions with business risk objectives.