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Build and manage relationships with Bay Area law firms, commercial real estate attorneys, and key decision-makers to generate commercial business opportunities. Develop account strategies, identify prospects, manage a revenue pipeline, represent First American at industry events, and collaborate with sales, underwriting, operations, marketing, and leadership to deliver client solutions.

Oversee multiple medium-to-large projects from planning through delivery, including project plans, budgets, schedules, risks, resources, status reporting, and issue resolution. Facilitate cross-functional meetings, coordinate deliverables, monitor project performance, and communicate progress to teams, management, clients, and sponsors. Projects may involve mortgage servicing transfers and technology initiatives.

Provides administrative and customer service support for the Vacation Ownership Services team. Responsibilities include processing, scanning, filing, and storing mail and records; handling checks, deposits, and returned mail; ordering office supplies; coordinating building maintenance requests; and assisting with customer call overflow. Requires strong organization, communication, attention to detail, time management, basic Excel proficiency, and a high school diploma or equivalent.

Manage accounting operations for mortgage servicing and subservicing, including general ledger, reconciliations, financial reporting, revenue and asset accounting, loan-level transactions, and month-end close. Lead accounting controls, audits, budgets, systems improvements, and external advisors. Supervise and develop accounting professionals, partner with cross-functional leaders, and provide technical accounting guidance while ensuring regulatory and policy compliance.

Provides legal underwriting support, counsel, and authorization for real estate title insurance commitments and policies. Applies underwriting standards within delegated authority, guides personnel and agents on real estate settlement services, and develops underwriting guidelines. Requires expertise in title insurance, settlement processes, real estate law, and applicable regulations, along with strong communication, negotiation, organizational, and decision-making skills.

Investigate and resolve escalated home warranty complaints, including claims involving regulatory agencies, consumer protection agencies, attorneys, executives, and independent contractors. Analyze liability issues, respond to formal complaints, represent the company in small claims cases, and help protect the company’s reputation. The role requires strong communication, customer service, analytical, investigative, contract, mechanical, and technical skills.

Leads client relations, strategic account management, retention, and organizational growth for mortgage servicing clients. Oversees account planning, performance objectives, client solutions, cross-selling initiatives, and executive relationships. Manages a large, distributed staff, including hiring, staffing, performance reviews, compensation, coaching, and development. Partners with internal support, professional services, implementation, and management teams to meet client expectations and business goals.

Provides underwriting counsel and authorization for commercial real estate title insurance transactions. Evaluates transaction risk, applies underwriting guidelines, approves title insurance commitments and policies, advises teams on real estate settlement services, and develops underwriting standards. The role requires a licensed South Carolina attorney with title underwriting experience, strong real estate law knowledge, analytical and negotiation skills, and the ability to resolve complex issues collaboratively.

Provide underwriting counsel and authorization for commercial real estate title insurance transactions. Apply underwriting standards within delegated authority, advise personnel on settlement services, assess legal and transaction risks, and develop underwriting guidelines. The role requires a law degree, admission and licensure in the employment state, 5–7 years of title underwriting experience, real estate law knowledge, analytical rigor, negotiation ability, and strong communication and organizational skills.

Investigates, evaluates, and resolves title insurance claims, determines coverage liability, establishes reserves, manages litigation, retains and oversees outside counsel, negotiates settlements, attends mediations and court proceedings, reviews legal invoices, and evaluates recovery opportunities.