The Role
Manage accounting operations for mortgage servicing and subservicing, including general ledger, reconciliations, financial reporting, revenue and asset accounting, loan-level transactions, and month-end close. Lead accounting controls, audits, budgets, systems improvements, and external advisors. Supervise and develop accounting professionals, partner with cross-functional leaders, and provide technical accounting guidance while ensuring regulatory and policy compliance.
Summary Generated by Built In
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoManage day-to-day accounting activities, including mortgage servicing and subservicing accounting functions, in accordance with the organization’s accounting policies and procedures. Direct and monitor a variety of accounting activities to ensure the organization’s financial resources and mortgage servicing-related transactions are accurately recorded, reconciled, reported, and managed in accordance with applicable accounting principles, servicing requirements, and relevant regulations, laws, and standards.
Activities may include accounts payable and receivable; general ledger maintenance; financial analysis and reporting; revenue and asset accounting; mortgage servicing accounting; loan-level accounting; investor and servicing-related financial activity; fee and advance accounting; and related month-end and quarter-end close activities. Review financial reports, accounting statements, reconciliations, and servicing-related financial data to ensure accuracy, completeness, and timely resolution of exceptions.
Provide technical accounting expertise and advice to functional and operational leaders to help them understand financial results, manage financial responsibilities, and address accounting matters related to mortgage servicing operations. Partner with servicing, treasury, finance, operations, compliance, and other stakeholders to support accurate financial reporting, appropriate accounting treatment, and effective controls over servicing-related transactions.
Select and manage ongoing relationships with external consultants and advisors, including accounting firms and other service providers, to ensure the organization receives satisfactory standards of service. Lead, direct, evaluate, and develop a team of accounting professionals responsible for general and mortgage servicing accounting activities, ensuring work is completed accurately, timely, and in accordance with established controls, policies, and regulatory requirements.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Activities may include accounts payable and receivable; general ledger maintenance; financial analysis and reporting; revenue and asset accounting; mortgage servicing accounting; loan-level accounting; investor and servicing-related financial activity; fee and advance accounting; and related month-end and quarter-end close activities. Review financial reports, accounting statements, reconciliations, and servicing-related financial data to ensure accuracy, completeness, and timely resolution of exceptions.
Provide technical accounting expertise and advice to functional and operational leaders to help them understand financial results, manage financial responsibilities, and address accounting matters related to mortgage servicing operations. Partner with servicing, treasury, finance, operations, compliance, and other stakeholders to support accurate financial reporting, appropriate accounting treatment, and effective controls over servicing-related transactions.
Select and manage ongoing relationships with external consultants and advisors, including accounting firms and other service providers, to ensure the organization receives satisfactory standards of service. Lead, direct, evaluate, and develop a team of accounting professionals responsible for general and mortgage servicing accounting activities, ensuring work is completed accurately, timely, and in accordance with established controls, policies, and regulatory requirements.
WHAT YOU’LL DO
- Meets accounting operational goals by setting standards for contributing financial information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving escalated problems; continuously identifying systems improvements
- Meets accounting financial goals by setting standards for collecting and monitoring accounting department annual budget information; monitoring expenditures; identifying variances; implementing corrective action
- Manage accounting systems and procedures; recommend and implement improvements
- Approve bank account reconciliations
- Prepare, review and analyze monthly financial statements
- Supervise month end reconciliations, closing and reporting
- Maintains financial security by ensuring that staff adheres to internal controls; provide audit support
- Manages a group of professionals who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams
- Contributes to project reviews and approves detailed designs and cost estimates for projects
- Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements
- Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations. May get input from Senior Management/Executive Management
WHAT YOU'LL BRING
- Bachelor’s degree required. MBA preferred.
- 5-7 years of directly related experience
- 3-5 years demonstrated experience in a supervisory/management role
- Demonstrated success establishing, leading and maintaining effective working relationships a the Middle Management level
- Deep subject matter expertise
- Analytical, project management and problem solving skills
- Successful track record designing, developing, and executing complex projects in area of functional expertise
- Ability to establish and maintain effective working relationships at the Management level across global functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships
- Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics
- Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
- Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
- Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
- Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
- High level of business acumen, strategic agility, ability to develop others, and influence change
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor's degree
- MBA
- 5-7 years of directly related experience
- 3-5 years of supervisory or management experience
- Deep subject matter expertise
- Analytical, project management, and problem-solving skills
- Experience designing, developing, and executing complex projects
- Effective relationship management across functional groups and business units
- Strong communication, influence, negotiation, and presentation skills
- Ability to recruit, retain, develop, and hold employees accountable
- Business acumen and strategic agility
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
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The Company
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
