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Provide inbound phone, chat, and email support for banking, investment, and credit card products. Troubleshoot member issues, escalate and coordinate with internal teams, document interactions, meet performance metrics, and deliver empathetic, consultative service focused on first-call resolution. Onsite Salt Lake City role with possible in-office training.

Provide inbound phone, chat, and email support for SoFi banking, investment, and credit card products. Troubleshoot issues, escalate and coordinate resolutions, document member interactions, meet performance metrics, and proactively share insights to improve products and operations.

Lead second-line-of-defense risk oversight for international product, business, and market expansion activities. Establish scalable governance frameworks, manage new product approvals, ensure alignment with risk appetite and multi-jurisdictional regulatory expectations, partner with cross-functional stakeholders, and support post-launch monitoring and regulatory interactions.

Lead second-line oversight of small business credit risk through advanced analytics, monitoring KPIs/KRIs, roll rates, delinquency, and credit loss trends. Evaluate and optimize portfolio management policies, ensure regulatory readiness and adherence to risk appetite, provide data-driven challenge to first line, and communicate findings to management.

The Credit Strategy Lead will analyze data to propose credit risk strategies for lending products, collaborate with teams to drive revenue, and develop innovative risk management approaches.

The Director of Internal Communications will lead the internal communications team to enhance employee engagement, culture, and communication strategies, partnering with executives and ensuring impactful organizational communication amidst growth.

The Staff Fraud Analyst develops fraud strategies, optimizes detection processes using SQL and Python, and influences stakeholders to balance security and UX for financial transactions.

The Staff Credit Policy Analyst leads the development and governance of credit policies for home loans, ensuring compliance and operational efficiency while collaborating with leadership and cross-functional teams.

The Cybersecurity Incident Commander leads incident response efforts, coordinates teams, manages incidents from detection to resolution, and establishes effective communication during events. This role focuses on improving incident response processes and requires strong communication and organizational skills to handle high-severity incidents.

Lead preparation and filing of SEC reports (10-Q, 10-K, 8-K), ensure US GAAP and SEC compliance, manage audits, perform technical accounting research, drive reporting modernization with automation/AI, collaborate cross-functionally, and build and mentor a high-performing controllership team.