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Serves as the first point of contact for clients with technical or solution-related issues. Diagnoses and resolves standard problems by phone or online, documents support requests, gathers information, escalates complex issues, completes required training, and collaborates with internal and external stakeholders to advance client solutions.

Coordinate project teams and communications, maintain project assets and databases, distribute status updates, coordinate project resources, and track timelines and budgets. Support sales and consulting teams by developing client-specific scopes of work and RFP presentations. Use automation and AI-enabled tools to improve project workflows and productivity.

Provides technical application support for web-based SaaS products, troubleshooting configuration, functionality, bugs, and enhancement questions from intake through resolution. Documents solutions, communicates with clients, escalates complex issues to cross-functional teams, and supports client-facing webinars and training. The role requires a bachelor’s degree or equivalent experience; customer service, software support, healthcare technology, and SQL knowledge are preferred.

Designs and delivers large-scale software solutions, develops architectural requirements and roadmaps, guides implementation, and participates in architecture governance. The role provides technical leadership, stakeholder communication, emerging-technology evaluation, and coaching while ensuring solutions meet security, compliance, performance, standardization, and cost objectives. Occasional after-hours availability is required for rotational on-call support.

Drive new business through consultative prospecting, lead qualification, solution planning, pipeline management, and relationship development with prospective Netsmart clients. Evaluate client needs, recommend appropriate technology services and solutions, and collaborate with technical and marketing teams to complete RFPs. The role also involves executive-level communication, presentations, and growing the existing sales pipeline through direct customer contact.

Provides high-level administrative support to senior leaders by managing schedules, travel, correspondence, meetings, communications, files, expenses, presentations, and special projects. Coordinates meeting logistics, prepares executives with accurate materials, handles inquiries, maintains organized records, and supports smooth day-to-day leadership operations with strong professionalism, prioritization, collaboration, and attention to detail.

Leads software engineering teams by providing technical leadership, coaching, resource planning, delivery oversight, continuous improvement, metric reporting, roadmap execution, change management, professional development, budgeting, and rotational on-call support. Requires software development, complex project management, technical team leadership, full lifecycle development, and Agile experience. Preferred experience includes cloud-based SaaS, scalable distributed systems, secure web and mobile applications, service-oriented and message queue architectures, and object-oriented design.

Lead the enterprise cloud and application transformation strategy, focusing on App to Cloud modernization, driving microservices adoption, guiding development practices, and providing leadership across teams.

Provide technical support for the companys software: troubleshoot system configuration, functionality, bugs, and enhancement requests; document solutions; escalate complex issues to R&D/IT and coordinate cross-functional resolution.

Lead the delivery of AI-enabled engineering solutions, ensuring quality and performance while leading teams and establishing standards for Netsmart's healthcare technology platform.