Netsmart is a leading healthcare technology organization dedicated to Moving Healthcare Forward, Together. For more than 55 years, Netsmart has partnered with community-based and post-acute care providers to improve outcomes for the individuals and communities they serve. Our culture is rooted in collaboration, trust, service, and a strong commitment to responsible, secure innovation in healthcare.
Role Overview
Netsmart is seeking a Director, AI & Engineering Development to lead engineering execution for AI-enabled solutions across our healthcare technology platform. This leader will help translate product and AI strategy into scalable, secure, reliable solutions that deliver measurable impact for clients and communities.
This role is designed for a leader who has grown up through software engineering and architecture, understands how modern systems are built and operated, and can earn credibility with engineers while partnering effectively across Product, Data, Clinical, Security, Compliance, and business teams.
The Director will provide hands-on technical leadership and people leadership, helping teams operationalize AI capabilities responsibly while maintaining strong engineering standards, delivery discipline, and platform scalability.
Key Responsibilities
Engineering & AI Delivery
• Lead engineering teams responsible for building, deploying, and operating AI-enabled and data-driven solutions.
• Translate AI and product priorities into engineering roadmaps, delivery plans, milestones, and measurable outcomes.
• Drive strong execution across quality, performance, security, reliability, scalability, and operational readiness.
• Apply modern engineering, DevOps, and MLOps practices to support continuous delivery and production excellence.
Architecture & Technical Leadership
• Provide technical leadership across application architecture, AI platforms, data pipelines, integrations, and cloud-based systems.
• Guide architectural decisions and engineering tradeoffs with a practical, hands-on understanding of software development.
• Establish and uphold engineering standards, reusable patterns, design practices, and code quality expectations.
• Promote platform thinking to enable AI capabilities that are scalable, sustainable, maintainable, and reusable across solutions.
Product & Cross-Functional Partnership
• Partner closely with Product Management to deliver AI capabilities aligned to client needs, market priorities, and business outcomes.
• Collaborate with Data Science, Analytics, Clinical, Compliance, Privacy, and Security partners to operationalize AI capabilities responsibly.
• Communicate technical strategy, delivery progress, risks, and tradeoffs clearly to senior technology and product stakeholders.
Responsible AI & Governance
• Embed responsible AI practices, including transparency, explainability, monitoring, continuous validation, and human-centered design principles.
• Support AI governance, risk management, privacy, security, and compliance efforts in partnership with leadership and cross-functional stakeholders.
• Ensure AI solutions align with Netsmart’s commitment to trust, safety, responsible innovation, and community impact.
People Leadership & Operating Discipline
• Lead, coach, and develop high-performing engineering teams with a culture of accountability, collaboration, ownership, and continuous improvement.
• Recruit, retain, and grow technical talent aligned with Netsmart values, engineering standards, and delivery expectations.
• Create clarity around priorities, decision-making, execution plans, and success measures to help teams operate effectively at scale.Qualifications
- 8+ years of software engineering experience, including leadership roles with increasing scope and accountability.
- Strong foundation as a software engineer, technical lead, architect, or engineering leader with demonstrated ability to guide architecture and engineering execution.
- Experience delivering AI, machine learning, automation, analytics, or data-driven systems into production environments.
- Strong understanding of cloud-based architectures, distributed systems, API/integration patterns, AI/ML platforms, MLOps, DevOps, and modern software delivery practices.
- Ability to operate effectively in a matrixed organization and partner across engineering, product, data, clinical, compliance, security, and business teams.
- Experience working in regulated industries; healthcare technology experience strongly preferred.
- Strong communication, people leadership, technical judgment, execution discipline, and stakeholder management skills.
- Background building or scaling AI-enabled capabilities within enterprise software products.
- Experience modernizing engineering practices, improving platform scalability, or establishing reusable architecture patterns.
- Demonstrated passion for the future of AI in healthcare technology and the ability to balance innovation with responsible implementation.
Success in this role means becoming a trusted engineering and AI leader who can turn strategy into practical execution. You will help teams build production-ready AI capabilities, strengthen engineering discipline, and deliver scalable solutions that advance Netsmart’s healthcare technology platform.
You will be known for operating with technical credibility, driving delivery clarity, developing strong engineering talent, and partnering across the organization to bring responsible AI innovation to life for clients, clinicians, providers, and communities.
Why NetsmartAt Netsmart, you will build technology that truly matters. This role offers the opportunity to lead impactful AI and engineering development work within a mission-driven organization where innovation supports clinicians, providers, and communities every day.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Skills Required
- 10+ years of experience in software engineering
- Demonstrated experience delivering AI, machine learning, or data-driven systems in production
- Strong understanding of cloud-based architectures, AI/ML platforms, and MLOps practices
- Experience working in regulated industries; healthcare experience strongly preferred
- Proven ability to partner effectively across engineering, product, data, and business teams
- Strong communication, people leadership, and execution skills
NetSmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NetSmart and has not been reviewed or approved by NetSmart.
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Wellbeing & Lifestyle Benefits — Offerings include a designated mental wellness day, paid volunteer time, telehealth, wellness events, and free 1:1 sessions with counselors and coaches. These wellbeing resources are positioned as stronger than many employers.
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Healthcare Strength — Medical, dental, and vision coverage are paired with short- and long‑term disability and telehealth. The breadth of core health coverage aligns with a comprehensive package.
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Leave & Time Off Breadth — PTO, paid holidays, paid volunteer time, and a designated mental wellness day are part of the offering, with some materials referencing flexible or unlimited PTO. This variety provides multiple avenues for time away.
NetSmart Insights
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care. By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
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