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Lead client deployments of a conversational engagement platform for health systems: configure environments, AI prompt frameworks, workflows, and Epic/EHR integrations; run testing, UAT, validation, and ongoing maintenance while ensuring clinical safety, HIPAA compliance, and production readiness.

Lead and execute qualitative research: design studies, craft discussion guides, moderate interviews and online engagements, identify themes, synthesize insights into strategic recommendations, and manage client relationships and deliverables.

Lead qualitative research projects end-to-end: design studies, write proposals and discussion guides, moderate interviews and online engagements, synthesize insights into strategic, visual reports, and present recommendations. Build and maintain consultative client relationships, anticipate needs, and coach others while ensuring projects meet objectives and timelines.

Lead and deliver qualitative research projects end-to-end: design studies, write proposals and discussion guides, moderate interviews and online engagements, synthesize insights into strategic reports with recommendations, and build strong client relationships while mentoring teammates.