About Us:
Brado AI was created to help health systems transform how they connect, guide and care for patients. Built on our DNA of insight, empathy and trust, we scale our legacy through purpose-built, provider anchored AI. We are currently looking for a Forward Deployment Engineer to join our Delivery team.
The role:
The Deployment Engineer leads the deployment of our Conversational Engagement Platform (CEP) across health system clients. This role is responsible for translating defined requirements into fully configured production-ready environments.
They configure system behavior, workflows, AI prompt frameworks, integrations, and client-specific environments—ensuring CEP operates reliably, integrates seamlessly (e.g., with Epic), and aligns to real-world operational workflows. This role is focused on execution—building, testing, and maintaining scalable implementations within a standardized platform architecture.
This is a client-facing role—working directly with health system stakeholders (e.g., digital, access, clinical, IT) to gather requirements, validate configurations, and ensure successful deployment and ongoing performance.
Ideal candidates for this role will live in the St. Louis, MO metro area. Our Delivery team gathers in person several times each week to discuss client work, partner on projects and work together in our collaboration center located in "The Grove" neighborhood.
Key Areas of Responsibility:
Platform Set up and Configuration
- Configure CEP environments for each client, including system settings, workflow orchestration, and deployment configurations
- Translate documented requirements into structured configurations within the platform
- Manage environment setup, versioning, and release readiness across implementations
AI Prompt Configuration (Within CEP Framework)
- Configure and adapt AI prompts within the CEP prompt framework using client-specific parameters, routing rules, and content variants
- Ensure prompt configurations align with standardized templates, guardrails, and system behavior
- Avoid prompt fragmentation by maintaining consistency with core platform logic and reusable patterns
- Test and validate prompt performance within configured workflows to ensure predictable, controlled outputs
Workflow & Logic Implementation
- Implement routing logic across care settings (e.g., primary care, urgent care, specialty) based on defined rules
- Configure escalation pathways and decision logic aligned to clinical and operational requirements
- Ensure workflows reflect real-world access, scheduling, and service line operations
Integration Implementation
- Configure and support integrations with EHR systems (primarily Epic)
- Enable capabilities such as scheduling, provider lookup, and data exchange
- Partner with engineering and client IT teams to validate data flows, authentication, and system performance
Testing & Validation
- Execute end-to-end testing of workflows, integrations, and prompt configurations
- Execute validation protocols defined by cross-functional teams (e.g., clinical, product, compliance) to ensure outputs align to expected behavior
- Support UAT (user acceptance testing) and ensure production readiness
Ongoing Maintenance & Optimization
- Maintain and update configurations as workflows, integrations, or requirements evolve
- Troubleshoot issues related to system behavior, integrations, or configuration errors
- Implement enhancements in a controlled, scalable way across clients
Clinical & Compliance Expectations
- Operate within defined clinical safety frameworks; do not independently establish clinical logic or safety thresholds
- Execute validation and testing protocols defined by clinical and cross-functional leadership
- Adhere to all data privacy and security requirements, including HIPAA compliance and proper handling of PHI
Requirements
Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact
Bachelor's degree in data science, machine learning, computer science or related field
3+ years of experience in implementation engineering, solutions engineering or system configuration roles
Experience working with health care systems and/or providers
Understands healthcare operations and integrations with Epic and other EHRs
Exceptional attention to detail and strong problem-solving abilities
Ability to manage multiple projects simultaneously and adapt to changing priorities
Proficient in working with configuration files (e.g., YAML), Markdown, and basic HTML
Familiar with version control tools such as Git
Comfortable using the terminal; experience with scripting languages like Python
Production experience working with LLM-based systems, including prompt configuration, evaluation, and output validation
Experience translating requirements into structured workflows or rule-based systems
Ability to manage multiple implementations and timelines simultaneously
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Skills Required
- Aligns with company values (People, Commitment, Aspiration, Trustworthiness & Impact)
- Bachelor's degree in data science, machine learning, computer science or related field
- 3+ years of experience in implementation engineering, solutions engineering or system configuration roles
- Experience working with health care systems and/or providers
- Understanding of healthcare operations and integrations with Epic and other EHRs
- Proficient with configuration files (e.g., YAML), Markdown, and basic HTML
- Familiarity with version control tools such as Git
- Comfortable using the terminal; experience with scripting languages like Python
- Production experience with LLM-based systems, including prompt configuration, evaluation, and output validation
- Experience translating requirements into structured workflows or rule-based systems
- Exceptional attention to detail and strong problem-solving abilities
- Ability to manage multiple projects/implementations and adapt to changing priorities
- Ideally located in the St. Louis, MO metro area and available to gather in person several times per week
What We Do
Brado is the insight-to-activation marketing firm, launching the new in health with insight-driven, digital-centric precision. We help brands Get In Front™ – in front of their customers’ wants, their competition, and our rapidly changing world. What makes Brado unique is our ability to combine multiple data points with empathy, creating an understanding of your audience never before possible. You will know what your customers want before they do, allowing us to engage with your customers on their terms – when they want you, where they want you, and how they want you. Our approach moves brands seamlessly from insight to activation, continuously delivering insight-driven, digital-centric strategies and content. WE BELIEVE: We must value the individual. Work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We must respect and trust each other. Our clients place their trust in us. We place our trust in one another. Our work must have impact. We want to provide every team member the opportunity to do the very best work of their career. We must live our values. Our five values – People, Commitment, Impact, Aspiration, and Trustworthiness – are the inspiration for our framework and the measure of success. We hold ourselves and each other accountable for upholding and celebrating these values. Brado serves clients around the world with nearly 200 team members from our offices in St. Louis, Chicago, and Orange County. https://brado.net/
