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Serve as the technical lead for mid-market accounts: discover customer problems, drive technical deal strategy, deliver value-based demos of the Box suite (including Box AI), design integrations, manage cross-functional teams, support field marketing, and travel up to 50% while working from an assigned office at least three days/week.

As a Customer Success Manager at Box, you'll drive measurable outcomes for public sector clients, partnering on AI integration and improving content management workflows throughout the customer journey.

Design and build ranking, retrieval, and recommendation components for large-scale search; implement embeddings/semantic/hybrid/LLM-enabled retrieval; run offline/online evaluation and A/B tests; develop real-time indexing pipelines and observable microservices; own projects end-to-end and participate in on-call rotation.

As a Machine Learning Engineer, you will build and evaluate AI agents for enterprise workflows, focusing on techniques for intent detection and agent quality metrics.

Build and ship cross-platform front-end features for Box AI chat and agentic experiences using React and React Native. Integrate with backend APIs, contribute to CI/CD and deployment, run experiments (A/B tests/feature flags), and uphold accessibility, performance, and quality standards. Participate in on-call rotation and collaborate across teams to translate AI model capabilities into customer value.

The Workplace Services Assistant manages front desk operations, assists with office maintenance, coordinates events, and promotes a positive workplace culture, ensuring a welcoming environment for employees and visitors.

Lead and inspire Customer Success Managers, drive strategic improvements, and manage customer relationships in regulated industries to enhance retention and growth objectives.

Provide strategic employment-law advice to HR and business leaders across the US, manage investigations and pre‑litigation matters, draft policies and employment agreements, advise on employee‑related AI and privacy initiatives, and partner with cross‑functional teams and outside counsel to resolve employee disputes and maintain compliance.

The AI Business Automation Engineer will design and implement AI-based solutions in collaboration with SMEs across Box, focusing on automating workflows and improving business processes. Responsibilities include prototyping, building integrations, ensuring data security, and operating developed systems.

Lead a team to drive projects, manage quarterly planning, and collaborate with stakeholders to deliver essential tasks within program management.