WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU?
Box is redefining how enterprises manage and unlock value from their content in an AI-first world. In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI.
You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact. This role represents the evolution of Customer Success at Box—from driving adoption to driving transformation. The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.
WHAT YOU'LL DO
Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
Partner with customers to map and redesign critical workflows
Identify and activate AI-powered use cases within these workflows
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
Expand Box’s footprint within the customer
Influence product direction based on real-world use cases
Deliver cohesive, high-impact solutions
Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
WHO YOU ARE
We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
Experience working with enterprise customers and engaging with senior stakeholders and executives
Demonstrated ability to translate customer needs into practical solutions and business outcomes
Strong ability to navigate technical and business conversations, including discussing integrations, systems, and data flows at a high level
Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
Highly proactive, self-directed and team player who brings fresh ideas for user adoption, churn mitigation and expansion
Demonstrated ability to share expertise, develop best practices and contribute to the broader success of the team
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Skills Required
- 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or related customer-facing work managing a book of business
- Experience working with enterprise customers and engaging senior stakeholders and executives
- Ability to translate customer needs into practical solutions and business outcomes
- Ability to navigate technical and business conversations, including integrations, systems, and data flows at a high level
- Hands-on experience with modern AI platforms and tools, with sufficient technical depth to evaluate and challenge solutions without writing production code
- Strong communication and storytelling skills
- Proactive, self-directed team-player approach with the ability to develop adoption, churn mitigation, and expansion strategies
- Ability to share expertise, develop best practices, and contribute to team success
- Work from the assigned office at least 3 days per week
Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Box and has not been reviewed or approved by Box.
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Equity Value & Accessibility — Box grants equity to new hires and offers an ESPP, making ownership a meaningful part of total rewards. Engineering compensation ranges indicate equity is a significant driver of competitive total compensation.
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Healthcare Strength — Comprehensive medical, dental, vision, and mental-health support are emphasized as core benefits. Health coverage is portrayed as strong across official materials and third-party overviews.
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Leave & Time Off Breadth — Flexible PTO, paid volunteer time off, holidays, and a paid sabbatical after seven years signal generous time-away policies. These elements are explicitly promoted and stand out in the package.
Box Insights
What We Do
Box (NYSE:BOX) is the leading Content Cloud, a single platform that empowers organizations to manage the entire content lifecycle, work securely from anywhere, and integrate across best of breed apps. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.
Why Work With Us
We have an inclusive culture that is based on development and growth. We value our people as individuals and know that they can make an impact when properly empowered. We fill 30% of all of our open positions with internal people. Everyone is an owner and we are candid with each other in order to learn.
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