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Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Manage Analyst Relations programs, including analyst briefings, inquiries, research evaluations, schedules, deliverables, executive engagements, project plans, databases, documentation, KPIs, and cross-functional coordination. The role builds scalable processes, tracks program performance, improves workflows, and keeps stakeholders aligned across Product Marketing, Product Management, Sales, executives, and other teams.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Identify and qualify high-value prospects, generate sales opportunities, execute targeted outbound campaigns, personalize prospect engagement using AI tools, and collaborate with Marketing and Sales. The role also involves sharing competitive insights, tracking performance, reporting on quota progress, and articulating complex technical solutions to prospective customers.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

Drive sales growth among federal civilian agencies by building pipelines, developing agency relationships, identifying opportunities, presenting observability solutions, navigating FAR and government procurement processes, and achieving revenue targets. The role requires collaboration with solution architects, legal, and product teams, accurate CRM activity tracking, strategic account planning, and participation in government conferences and networking events.

Senior technical pre-sales leader who authors and executes complex enterprise technical sales motions, mentors SE teams, bridges product and sales, champions AI/GPT automation, builds reusable demo/POC assets, and elevates observability and hybrid cloud solutions to drive customer outcomes and scalable adoption.

The Partner Solutions Lead at LogicMonitor focuses on ensuring superior implementations of the LogicMonitor platform by supporting partners through technical guidance, QA, and enhancing delivery standards.

The Account Executive will build customer relationships, implement solution-based selling, manage sales cycles, drive growth, and maintain CRM accuracy to exceed revenue goals.

The Account Executive will engage IT personnel to understand customer needs, manage sales cycles, drive growth, and maintain CRM accuracy while exceeding sales targets.