About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is open to remote employees in the U.S. - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you’ll be able to work out of our office spaces with your team.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Here's a closer look at this key role:
Customer Architects should help customers, prospects and internal teams to answer the "how" questions around best practice use of the product that takes into account our customer's unique situations and goals. They will be responsible for technical enablement, helping ensure our customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes.
Customer Architects will work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements. Customer Architects will also help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address.
An additional goal of this position is to help drive an engaging and results driven technical training curriculum, working closely with the training team to formalize this wherever possible; to increase speed to productivity for internal functions and speed to value for LogicMonitor customers.
Bachelor's degree or equivalent practical experience
6+ years experience required in a similar technical role
Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
Experience in virtualization or cloud native architectures, containerization, observability, DevOps
Understanding of systems, information and data flows within enterprise environments
Experience working with and delivering API based solutions
Superior oral and written communication skills in English
Strong technical writing skills
Excellent troubleshooting instincts and undaunted by unfamiliar tools
Significant experience in Linux and or Windows/Network administration and operations including the following technologies:
Virtualization (VMWare, Hyper-V, Xen Server, etc…)
Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Webservers (IIS, Apache, Tomcat, etc…)
Active Directory
Database (SQL, MySQL, Postgress, etc…)
Scripting (groovy, powershell, ruby, etc...)
Willingness to travel to deliver onsite training/evangelism
Experience of working effectively as part of a distributed team
Public speaking and presentation skills
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 11/23/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- Bachelor's degree or equivalent practical experience
- 6+ years of experience in a similar technical role
- Significant experience in IT infrastructure and/or software development
- Experience with compute, storage, databases, networking, application services, big data, and/or distributed computing
- Experience with virtualization or cloud-native architectures, containerization, observability, and DevOps
- Understanding of systems, information, and data flows within enterprise environments
- Experience delivering API-based solutions
- Superior oral and written English communication skills
- Strong technical writing skills
- Excellent troubleshooting instincts and ability to learn unfamiliar tools
- Significant Linux and/or Windows administration and operations experience
- Experience with virtualization technologies such as VMware, Hyper-V, or XenServer
- Experience with storage, load balancers, monitoring protocols, web servers, Active Directory, databases, and scripting technologies
- Willingness to travel for onsite training and evangelism
- Experience working effectively as part of a distributed team
- Public speaking and presentation skills
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as comprehensive, spanning medical, dental, vision, and mental‑health resources such as Calm and an Employee Assistance Program. These offerings are consistently highlighted across company materials and third‑party profiles.
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Leave & Time Off Breadth — Time‑off programs feature unlimited vacation for North America alongside dedicated sick/personal days and volunteer time off. This structure signals strong support for work‑life balance beyond standard PTO banks.
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Parental & Family Support — Support includes paid parental leave for birth, non‑birth, and adoptive parents plus family‑building resources through Maven covering fertility, parenting/pediatrics, and menopause. The breadth of family‑oriented benefits stands out within the described package.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
