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Provides administrative and office operations support by managing calendars, visitors, supplies, mail, vendors, inboxes, reports, expenses, events, and project platform updates. Coordinates communication across departments and external partners while supporting program administration and travel or conference logistics. Requires strong organization, communication, discretion, attention to detail, and the ability to manage multiple priorities independently.

Owns strategy, vision, discovery, roadmap, backlog, requirements, metrics, and launch activities for SMB payments products. Leads customer onboarding improvements across web and mobile channels, partners with merchants and platform providers, and collaborates with engineering, design, marketing, risk, sales, and leadership. Uses customer insights and data to deliver scalable, reliable digital payment experiences while managing multiple initiatives and aligning stakeholders.

Design, develop, and maintain secure, production-quality front-end applications and reusable component libraries using React and modern JavaScript/TypeScript. Produce architecture and design artifacts, implement accessible responsive UIs to WCAG standards, use CI/CD and automation, leverage enterprise-authorized AI-assisted development tools, and contribute to engineering best practices and continuous improvement within Agile teams.

Lead complex infrastructure technology programs from planning through delivery, managing technical requirements, resources, schedules, budgets, risks, vendors, and service-level reporting. The role supports compute, facilities, networking, and electronic trading infrastructure, including colocation and proximity builds. Responsibilities include executive reporting, stakeholder coordination, contract management, AI-assisted program planning, and delivery of resilient solutions in a high-controls environment.

Performs balance sheet, revenue, expense, and NII yield analysis to support accurate financial reporting and month-, quarter-, and year-end close activities. Partners with global controllers and reporting teams, leads yield review calls, responds to financial information requests, and identifies opportunities to improve data quality, reporting accuracy, controls, automation, and operational processes using statistical and machine learning techniques.

Lead design and deliver multi-cloud AI/ML solutions that ingest and correlate telemetry (metrics, logs, traces), build predictive anomaly detection and forecasting models, automate closed-loop remediation, integrate with ticketing systems, and provide self-service or conversational interfaces to reduce MTTR and ticket volume.

Leads enterprise AI transformation strategy and execution, including roadmap development, scalable AI/ML infrastructure, application deployment, data pipelines, APIs, governance, security, privacy, and ethical AI practices. Partners with executives, data scientists, product managers, and engineers, evaluates emerging AI technologies, tracks initiative ROI, drives organizational change, and mentors teams to increase AI adoption and literacy.

Leads product solutions for eCommerce merchant payments within JPMorgan Payments. Advises sales teams, develops complex client solutions, shapes product strategy and roadmaps, analyzes market trends, oversees pricing and RFPs, gathers client feedback, and supports payment product commercialization. The role focuses on eRetail, B2B, and technology sectors, while managing and developing direct and matrixed teams.

Leads software engineering strategy and delivery for post-trade technology, including system design, application development, testing, operational stability, and cross-functional leadership. Establishes governance for agentic AI-enabled engineering and SDLC automation, emphasizing secure validation, resiliency, traceability, and measurable outcomes. Delivers scalable solutions across business domains while influencing senior stakeholders. Preferred expertise includes Core Java, C/C++/C#, Kafka, MQ, FIX, MongoDB, Cassandra, Sybase modernization, performance tuning, concurrency, and resilient system design.

Leads complex cybersecurity and technology programs from planning through delivery. Develops project plans, manages resources and budgets, identifies and mitigates risks, coordinates engineering, product, and business stakeholders, and drives agile adoption. Uses data-driven analysis to improve program performance and operational efficiency while managing stakeholder relationships, vendor interactions, and high-performing teams.