As a Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
- Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
- Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
- Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
- Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
- Be the voice of customers and ship high quality and scalable products on time.
- Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Natural ability to empathize with the needs of the customers and focus on their problems.
- A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
- Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
- An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
- Ability to effectively prioritize and execute on multiple concurrent initiatives.
- Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
- Experience with building customer facing digital product is required.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Previous experience working on digital payments onboarding products
- Understanding of Payments landscape
- Previous experience and proven success with tech innovation and digital transformation initiatives
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Experience leading product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong customer empathy and ability to focus on customer problems
- Ability to define business tradeoffs and value, generate innovative solutions, and drive results through ambiguity
- Strong technical acumen and experience partnering with engineering on complex product initiatives in an agile development environment
- Strong collaboration and communication skills with the ability to influence and align cross-functional stakeholders
- Ability to prioritize and execute multiple concurrent initiatives
- Data-driven problem-solving and ability to use data to evolve product roadmaps
- Experience building customer-facing digital products
- Experience working in a highly matrixed, complex organization
- Experience working on digital payments onboarding products
- Understanding of the payments landscape
- Experience and proven success with technology innovation and digital transformation initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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