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Leads customer experience strategy across channels and locations, manages feedback and survey programs, establishes communication and resolution standards, and drives process improvements. The role standardizes customer-facing workflows, improves data quality, promotes digital platform adoption, and supports customer events, trade shows, and facility visits. It requires cross-functional collaboration, analytical problem-solving, and proficiency with CRM/ERP systems and Power BI.

Prepare journal entries and manage general ledger accounts through month-end, quarter-end, and year-end close. Perform reconciliations, investigate variances, prepare financial reports, ensure U.S. GAAP and internal control compliance, support audits, and contribute to accounting system enhancements, automation, training, and process improvements.

Lead budgeting, forecasting, long-range planning, cash flow forecasting, variance analysis, and financial performance management. Partner with senior leadership on strategic decisions, profitability, and operational improvements. Manage banking relationships, develop executive dashboards and KPI reporting, and improve financial processes through automation and analytics. Collaborate with Accounting, IT, and Operations to enhance data quality and transparency.

Maintain and optimize enterprise network infrastructure across multiple locations. Configure and manage Cisco routers, switches, firewalls, wireless, LAN/WAN, and SD-WAN environments. Monitor performance, troubleshoot connectivity issues, administer network security, apply updates, support disaster recovery and telephony systems, and ensure compliance with internal and external standards. Collaborate with senior administrators and IT teams while maintaining documentation and supporting evolving business needs.

Leads customer experience strategy across channels and locations, manages feedback programs, analyzes customer insights, and drives measurable improvements. Establishes communication and escalation standards, streamlines customer-facing processes, improves data quality, and promotes adoption of digital platforms. Supports customer events, trade shows, facility visits, retail merchandising, and signage initiatives while collaborating across branches and functions.