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Manages strategic automotive accounts, particularly GM thermal-system buyers and engineering teams. Develops customer relationships, identifies sales opportunities, prepares proposals and forecasts, negotiates pricing, and supports revenue growth. Coordinates with engineering, manufacturing, logistics, and supply-chain teams to resolve issues and ensure delivery. Monitors competitors, regulations, USMCA requirements, tariffs, and market trends while supporting resiliency and automation initiatives. Represents the company at customer meetings, trade shows, and industry events, and provides guidance to junior colleagues.

Leads enterprise IT infrastructure strategy, operations, availability, security, scalability, and modernization. Oversees servers, cloud environments, operating systems, virtualization, networking, storage, backups, disaster recovery, and automation. Manages IT personnel, migrations, data center consolidations, software deployments, budgets, vendors, licensing, asset inventories, and compliance processes. Partners with executive leadership on technology roadmaps and implements ITIL-based standards and procedures.

Manages IT program and project delivery governance across scope, schedule, budget, quality, risks, dependencies, and delivery KPIs. Coordinates cross-functional teams, conducts delivery health checks and audits, drives issue resolution, and supports continuous improvement. The role also contributes to resource planning, budgeting, staffing, stakeholder and vendor management, and team coaching and performance development. It requires strong program management, governance, communication, analytical, negotiation, and people leadership capabilities.

Manages strategic automotive customer accounts, develops sales and pricing strategies, identifies new business opportunities, negotiates commercial terms, and supports product delivery. Responsibilities include RFQ and purchase order management, customer satisfaction initiatives, sales planning, profitability analysis, accounts receivable resolution, logistics coordination, and stakeholder relationship management. Provides guidance to junior colleagues and travels domestically as needed.

Manages high-value customer relationships, develops and executes sales plans, identifies new business opportunities, negotiates pricing and agreements, coordinates RFQs, purchase orders, deliveries, and account receivables, and supports profitability initiatives. Collaborates with cross-functional teams, analyzes market and competitor information, presents performance reports, attends customer and industry events, and coaches lower-level colleagues. The role requires strong communication, negotiation, analytical, project management, and customer service skills, with domestic travel as needed.

Designs and manages enterprise instructional solutions from needs analysis through evaluation. Partners with stakeholders and subject matter experts to create instructor-led, virtual, eLearning, blended, simulation, and performance-support materials. Develops storyboards, scripts, guides, assessments, videos, and job aids; manages multiple projects, timelines, and content updates; measures training effectiveness using metrics such as the Kirkpatrick Model; and translates complex technical processes into accessible learning experiences.

Supports and troubleshoots integrated IoT and IT/OT systems used in manufacturing, including lot trace management, warehouse management, and Andon systems. Investigates application, server, network, database, and resource issues; performs SQL searches and server reboots; coordinates incident resolution and escalations; creates product tables; documents procedures; develops training plans; and trains support staff. Participates in a 24/7 emergency on-call rotation and travels up to 15% throughout North America.

Provides advanced technical support for manufacturing IoT and lot traceability systems. Troubleshoots integrated IT/OT infrastructure, servers, networks, databases, APIs, and applications; performs SQL searches and system updates; coordinates incident root-cause analysis, escalation, and resolution. Creates documentation and training for support staff, communicates incident status to stakeholders, supports production restoration, and participates in a 24/7 emergency on-call rotation. Up to 15% North America travel is required.

Investigates, analyzes, and reconciles accounting and financial information; prepares journal entries, work papers, financial statements, bank and intercompany reconciliations, asset depreciation, invoices, and reporting. The role also resolves issues with internal departments and affiliates, supports tooling records, assists sales, and recommends process improvements while maintaining ownership of financial statements.

Supports compensation policy, analysis, and program administration. Conducts salary surveys, maintains market pricing and job description systems, evaluates jobs, reviews salary offers, and updates pay structures. Administers annual bonus, merit, and promotion processes while ensuring legal compliance. Assists with incentive plans, labor budgeting, job architecture projects, process improvements, and management training. Advises leaders and develops compensation-related communications and job descriptions.