The Role
Supports and troubleshoots integrated IoT and IT/OT systems used in manufacturing, including lot trace management, warehouse management, and Andon systems. Investigates application, server, network, database, and resource issues; performs SQL searches and server reboots; coordinates incident resolution and escalations; creates product tables; documents procedures; develops training plans; and trains support staff. Participates in a 24/7 emergency on-call rotation and travels up to 15% throughout North America.
Summary Generated by Built In
Advanced IoT Technician
Core Hours: 12:00am-8:30am
** A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION.
Key Duties and Responsibilities:
- Utilizes in depth knowledge of IOT applications to analyze and correct problems associated with manufacturing lot trace management system due to incorrect use, input, setup, etc. Determines if problem is code related and if so, escalates to Development staff.
- Clearly and concisely communicates current condition, actions taken and next steps to resolve incident to chain of command and stakeholders utilizing standard communications protocols such as teams, outlook, etc.
- Coordinates identification of root cause and countermeasure implementation for prolonged incidents. Reports statuses and completion to chain of command and stakeholders.
- Has access and ability to analyze the necessity and conduct server reboot when needed.
- Utilizing an understanding of overall system components and their interaction, determine when and whom to engage in order to restore normal production operation, including escalation to development team, or other ITDC members.
- Conduct complex searches based on customer requests to provide part information utilizing SQL queries.
- 24/7 on call emergency support rotation required.
- Up to 15% North America travel required.
- Develop documentation, create training plans, and conduct training for Helpdesk and other support staff.
- Utilizes tools such as Sys internals, Grafana, Gray-log to analyze and correct in-house application specific problems
- Conducts initial investigation into server issues related to IOT systems and identifies and resolves issues with CPU/memory usage and services.
- Coordination of incident resolution activities for IOT systems.
- Creation of tables for new products in lot trace management systems
- Proactively and promptly responds to customer Service, Incident, Change, and Problem requests
Skills and Abilities:
- Understanding of Manufacturing processes and how these processes relate to IOT applications such as lot trace management, warehouse management systems, Andon systems, etc.
- Must possess a very strong ability to effectively analyze and repair complex, highly integrated IT/OT systems.
- In depth understanding of IT/OT infrastructure systems and tools and ability to utilize these to analyze and correct issues related to these systems.
- Excellent written and verbal communication skills
- Strong commitment to excellent customer service
- Ability to coordinate activity with other internal groups whose systems are dependent upon or provide input to OT systems.
- Relational understanding of and ability to analyze and correct system issues related to API, server, network, gateway devices, database and others.
- Knowledge of OT systems utilized in the manufacturing environment as related to IOT data etc.
- Strong knowledge of networking technologies and terminologies including sub-netting, IP addressing, VLAN’s and troubleshooting
- Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex problems, applying knowledge of specialty areas and use of sound judgement
- Ability to properly use ticketing system in order to respond to customer requests and appropriately document requests and resolutions.
Education/Experience:
- High school diploma
- 2 years of relevant experience
Preferred:
- Associates Degree in relevant field
- Relevant Certifications
- 3 plus years experience
Skills Required
- High school diploma
- Two years of relevant experience
- In-depth knowledge of IoT applications and manufacturing processes
- Ability to analyze and repair complex integrated IT/OT systems
- Understanding of APIs, servers, networks, gateway devices, and databases
- Knowledge of networking, including subnetting, IP addressing, VLANs, and troubleshooting
- Strong written, verbal, analytical, and customer service skills
- Ability to use ticketing systems and document incidents and resolutions
- Associate degree in a relevant field
- Relevant certifications
- Three or more years of relevant experience
DENSO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DENSO and has not been reviewed or approved by DENSO.
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Healthcare Strength — Medical coverage includes multiple plan designs through a major carrier, telemedicine, and chronic‑condition programs bundled with enrollment. On‑site family health centers at select locations add convenient primary care and pharmacy access for eligible members.
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Retirement Support — The 401(k) program uses automatic enrollment with a straightforward dollar‑for‑dollar company match on initial contributions and an annual true‑up via a recognized recordkeeper. Auto‑increase and the potential for discretionary employer contributions reinforce long‑term savings support.
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Wellbeing & Lifestyle Benefits — Wellness incentives can reduce medical premiums, and resources span musculoskeletal care, weight management, digestive health, and behavioral health at no additional cost when enrolled. Site‑based amenities like on‑site care, fitness options, and tuition reimbursement expand lifestyle value where available.
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The Company
What We Do
DENSO is one of the world's largest automotive suppliers with a 75-year history of providing advanced automotive systems and technology to automakers worldwide. While our products are featured on nearly every vehicle make and model on the road today, we're also looking to innovate beyond automotive so we can maximize how we support the evolving needs of society. Globally, we have 158,000 employees, including 27,000+ in North America, working together every day to pursue our Two Great Causes: Green -- which represents our goal of achieving carbon neutrality by 2035 through our products, processes and facilities; and Peace of Mind -- which focuses on developing solutions for safer and more seamless experiences across society. Together, they help us pursue our mission of contributing to a better world.
