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Serve as the technical bridge between Business Development and Engineering: lead pre-sales scoping and demos, own end-to-end partner integrations, troubleshoot post-launch issues, analyze data with SQL/Tableau to drive growth, and coordinate stakeholders to ensure successful launches and scalable processes.

Manage and grow travel-industry accounts by developing strategic account plans, engaging clients with presentations and solutions, analyzing market trends, and representing Faye at industry events to drive revenue and retention.

Lead and close national strategic partnerships with airlines, OTAs, banks and large travel intermediaries. Own deal strategy and negotiations, position the company as a premier travel insurance partner, and collaborate with product, marketing, operations, and customer success to implement partnerships. Set and drive ambitious revenue targets and accountability for delivering transformative, high-value long-term agreements.

Lead West Coast business development for travel insurance by building partnerships with travel advisors, agencies, and providers. Own partner lifecycle from lead generation and negotiation to onboarding and support, develop and manage pipeline, forecast and budget, and represent the company at industry events to drive distribution and revenue growth.

Provide phone, email, and chat support for US travelers; resolve travel and emergency issues, liaise with travel and medical providers, collect travel intelligence, handle complaints empathetically, and collaborate cross-functionally to deliver timely, high-quality service.

Lead pursuit, negotiation, and launch of high-value travel partnerships (tour operators, cruise lines, OTAs, airlines). Own full sales cycle, build executive relationships, develop tailored commercial strategies, collaborate cross-functionally to deliver custom products, maintain pipeline and forecasting, and represent the company at industry events.