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Handle travel insurance claims and provide real-time assistance to U.S. customers through phone, email, and chat. Responsibilities include responding to travel inquiries and emergencies, monitoring travel intelligence, coordinating with travel and medical providers, resolving complaints, processing customer requests, and collaborating across departments. The role requires accurate, empathetic, timely service and is hybrid in Richmond, Virginia.

Serve as the technical bridge between Business Development and Engineering: lead pre-sales scoping and demos, own end-to-end partner integrations, troubleshoot post-launch issues, analyze data with SQL/Tableau to drive growth, and coordinate stakeholders to ensure successful launches and scalable processes.

Drive distribution growth for Faye by developing partnerships with travel advisors, agencies, suppliers, and travel service providers. Build and manage business opportunity pipelines, generate leads, evaluate opportunities, negotiate agreements, and support partners from onboarding through utilization. Represent the company at industry conferences and events while contributing to forecasting, budgeting, and data analysis. The role requires strong communication, relationship-building, independent execution, and domestic and international travel.

Lead and close national strategic partnerships with airlines, OTAs, banks and large travel intermediaries. Own deal strategy and negotiations, position the company as a premier travel insurance partner, and collaborate with product, marketing, operations, and customer success to implement partnerships. Set and drive ambitious revenue targets and accountability for delivering transformative, high-value long-term agreements.

Lead West Coast business development for travel insurance by building partnerships with travel advisors, agencies, and providers. Own partner lifecycle from lead generation and negotiation to onboarding and support, develop and manage pipeline, forecast and budget, and represent the company at industry events to drive distribution and revenue growth.

Provide phone, email, and chat support for US travelers; resolve travel and emergency issues, liaise with travel and medical providers, collect travel intelligence, handle complaints empathetically, and collaborate cross-functionally to deliver timely, high-quality service.

Lead pursuit and growth of strategic enterprise travel partnerships. Own full sales cycle from prospecting to negotiation, structure innovative commercial terms, collaborate cross-functionally, maintain CRM pipeline discipline, and represent the company at industry events.

Lead pursuit, negotiation, and launch of high-value travel partnerships (tour operators, cruise lines, OTAs, airlines). Own full sales cycle, build executive relationships, develop tailored commercial strategies, collaborate cross-functionally to deliver custom products, maintain pipeline and forecasting, and represent the company at industry events.