HR & Office Experience Coordinator

Who We Are:

Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.

We’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.

We’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.

The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.

Come build what’s next with us.
What We're Looking For:

As we continue to grow, we’re looking for a HR & Office Experience Coordinator to help make our Richmond office a great place to work. If you’re highly organized, proactive, love working with people, and enjoy making things happen, we’d love to meet you!

About The Role:

As our HR & Office Experience Coordinator, you’ll take full ownership of the day-to-day operations of our Richmond office, ensuring a smooth, organized, and welcoming workplace for employees and visitors.

You’ll coordinate and execute employee experience activities in close partnership with our US HR Manager, and provide hands-on administrative and operational support to our VP of Claims & CX and his teams.

You’ll also assist our US HR Manager with administrative tasks related to HR processes as needed.

This is a hands-on, execution-focused role for someone who takes pride in getting things done, pays attention to the details, and enjoys making a difference in people’s everyday work experience.

What You'll Do:

Office Operations

• Own the day-to-day operations of our Richmond office, ensuring everything runs smoothly and the workplace is organized, welcoming, and well-maintained.
• Manage office supplies, kitchen inventory, snacks, coffee, and other daily essentials.
• Coordinate mail, deliveries, shipping, office equipment, and general office needs.
• Serve as the main point of contact for building management, maintenance providers, and local office vendors.
• Coordinate catering, office purchases, invoices, and other office-related administrative activities.
• Welcome visitors and help ensure a positive experience for employees and guests.
• Proactively identify and resolve office-related issues and find ways to improve daily operations.

Employee Experience & HR Administration Support

• Coordinate and execute employee experience initiatives, events, celebrations, and engagement activities in partnership with the US HR Manager.
• Take ownership of event logistics and execution, ensuring activities are delivered smoothly from start to finish.
• Coordinate vendors, catering, supplies, setup, and other event arrangements.
• Bring ideas and suggestions to improve the office experience while helping turn plans into action.
• Assist with onboarding and offboarding coordination, including documentation, scheduling, equipment coordination, and other logistics.
• Support employee records management, HR system updates, and routine administrative tasks.
• Assist with the coordination and execution of HR processes and initiatives under the guidance of the US HR Manager.

Operational & Administrative Support to VP of Claims & CX

• Provide hands-on administrative support to the VP of Claims & CX and his teams, including processing Claims & CX-related mail and documents, printing, scanning, shipping, and other recurring operational tasks.
• Manage recurring administrative activities that support the daily work of the Claims & CX departments.
• Handle additional administrative and operational tasks based on the VP’s priorities and the evolving needs of both teams.

What Makes You A Great Fit:

• 2–4 years of experience in office administration, office management, employee experience, or a similar role.
• Highly organized, detail-oriented, and able to manage multiple tasks and priorities effectively.
• Proactive, resourceful, and hands-on, with a strong sense of ownership and the ability to solve problems and get things done independently.
• Strong interpersonal and communication skills, with a service-oriented mindset and a passion for helping others.
• Comfortable supporting multiple stakeholders and adapting to changing priorities.
• Tech-savvy and comfortable working with Google Workspace, Slack, and other digital tools.
• Experience coordinating events or employee engagement activities is a plus.
• Experience working in a fast-growing company or startup is a plus.

What Success Looks Like:

• Our Richmond office runs smoothly, with day-to-day needs handled proactively and independently.
• Employees and visitors enjoy a welcoming, organized, and positive office environment.
• Employee events, celebrations, and initiatives are executed smoothly and with attention to detail.
• The VP of Claims & CX and his teams receive reliable administrative support, reducing time spent on recurring operational tasks.
• The US HR Manager can focus on her core HR responsibilities, knowing that employee experience activities and administrative tasks are being executed effectively.
• Office operations and administrative processes become more efficient as Faye continues to grow.

Location & Schedule:

This is a part-time (Monday–Thursday), on-site position based in our Richmond, VA office. Daily office presence is an essential part of the role.

If you’re someone who loves creating great experiences, keeping things organized, and making things happen, we’d love to hear from you!