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As a Technical Account Manager for Enterprise, you'll oversee complex customer relationships, guiding enterprise accounts through onboarding, integrations, and ongoing support, while collaborating closely with technical teams to enhance customer success and product improvements.

Lead a ~30-person engineering org building highly-correct, scalable billing infrastructure. Coach managers and senior ICs, build leadership bench, set technical strategy, partner with product and GTM, and establish lightweight processes and foundations for growth.

Lead full-funnel, integrated marketing to drive demand generation, ABM, outbound, brand, creative, and partner/co-sell motions. Build scalable campaigns, partner with sales and product, and connect marketing directly to pipeline and revenue while executing hands-on in an early-stage, fast-moving environment.

The Solutions Architect will drive sales, support implementations, serve as a technical advisor, and enhance the product in a customer-facing role, focusing on billing solutions.

Lead end-to-end design for revenue reporting and invoicing products: run user research and usability tests, iterate with low/high-fidelity prototypes, partner with product and engineering, advance the design system, and measure post-launch outcomes to deliver intuitive B2B SaaS experiences.

Build and own Orb's developer and application platforms: CI/CD, infrastructure-as-code, build systems, sandboxes/preview environments, observability, and platform primitives. Improve on-call health, enable AI-assisted development, and partner with security to ensure safe default workflows while driving long-term, cross-quarter initiatives.

Design and maintain core pricing lifecycle primitives, evolve the product data model, and scale real-time ingestion and query systems. Collaborate cross-functionally and engage directly with customers to shape product strategy and deliver reliable, high-performance revenue management features.

Own the technical post-sales journey: lead implementation discovery, map complex pricing to Orb's platform, guide API/webhook/invoice decisions, troubleshoot integrations, serve as technical contact for strategic accounts, and advocate product improvements and documentation.

Provide technical support across channels, resolve inbound issues, manage tickets and SLAs, collaborate with Product and Engineering, build playbooks/SOPs, use data to drive improvements, and become an expert on the Orb billing platform.

This role involves managing the full sales cycle for Mid-Market customers, engaging various stakeholders, and utilizing consultative strategies to drive sales.