Staff Software Engineer, Entitlements & Spend Platform - San Francisco HQ

Posted 2 Days Ago
Be an Early Applicant
San Francisco, CA, USA
Hybrid
195K-265K Annually
Expert/Leader
Fintech • Payments • Software • Infrastructure as a Service (IaaS)
Orb is a Revenue Design platform that helps SaaS + GenAI companies turn monetization from bottleneck to growth driver.
The Role
Own the entitlements and spend platform end to end, including customer discovery, product design, API development, implementation, and rollout. Build real-time alerting, analytics, credit balances, allocations, usage alerts, rate limits, and entitlement checks against billing state. Shape foundational primitives and interfaces, make low-latency systems decisions, and collaborate with product, design, sales, customer success, and enterprise customers.
Summary Generated by Built In

About Orb:
We’re a team that cares deeply about the work, the people we do it with, and the customers we do it for. Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows. We’re building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.

Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers. The challenges are uniquely interesting, and you’ll be surrounded by thoughtful, ambitious people who move fast and hold a high bar.

For San Francisco Bay Area , New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do.

About the role:

Every usage-based business eventually asks the same three questions in real time: what has this customer consumed, what are they entitled to, and what should happen next? This team owns the runtime layer where billing state becomes something customers can act on — alerting, spend controls, entitlement checks, and usage analytics.

This is a foundational role. Enterprise and AI customers increasingly treat entitlements, spend controls, and real-time analytics as a single problem rather than three separate features, which makes this one of the highest-leverage areas of Orb's roadmap. You'll help set the direction, the primitives, and the interfaces other teams build against.

The work sits squarely at the intersection of infrastructure and product. On one side, it's real systems engineering: alerts, balances, and entitlement checks computed against actual tiers, credits, and commits, fast and reliably enough to stand behind latency guarantees. On the other, it's a customer-facing product surface where API design, clarity, and getting the primitives right matter as much as the systems underneath. You'll spend as much time understanding what customers are trying to do as you will building the thing that does it.

You'll build the system customers rely on to know, in real time, what's been consumed, what's allowed, and what should happen next — the reactive side that alerts the moment a limit is crossed, and the proactive side that serves live balance and entitlement state on demand. Because it runs against Orb's real pricing, credits, and commits, customers can put it directly in the critical path of their own spend and access decisions — the layer they reach for as they scale.

In this role you will:

  • Own a product surface end to end — from customer conversations and product design through API design, implementation, and rollout

  • Design and ship alerting and analytics that are granular, flexible, and fast enough to carry contractual latency SLAs

  • Build the entitlement and spend-control primitives (credit balances, allocations, usage-percentage alerts, rate limits) that enforce against Orb's real billing state in real time

  • Shape the roadmap, primitives, and interfaces other teams build against — foundational decisions that are still open

  • Collaborate across PM, design, sales, and customer success, and work directly with enterprise and AI customers to turn their pain points into what we build

About you:

  • 9+ years of software engineering experience, with a track record of owning products or systems end to end

  • Energized by ambiguity and ownership — you want a say in what gets built, not just how

  • Strong product instincts and genuine customer empathy; you like being close to customers and to the business impact of your work (this is revenue-adjacent, and people trust these numbers)

  • Comfortable designing APIs and data models that other teams and customers depend on

  • Enough systems depth to reason clearly about real-time and low-latency tradeoffs — this team leans product, but the engineering is real

  • Attention to detail across API design, product UX, and everything in between

Orb’s Tech Stack:

At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools and we encourage you to apply regardless.

  • Frontend: Typescript + React + Tailwind CSS

  • Backend: Python

  • Datastores: PostgreSQL + Apache Druid+ Clickhouse

  • Streaming Platforms: Kafka + Spark Streaming

  • Cloud Platform: AWS

Benefits:

  • Excellent medical, dental, and vision insurance

  • One Medical membership

  • Unlimited PTO plus an additional week off between Christmas and New Year’s

  • 401k plan

  • 16-week paid parental leave with equity vesting

  • Commuter stipend

  • Catered lunches in the office

  • Annual learning & development stipend

  • Meaningful equity in the form of stock options

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Skills Required

  • 9+ years of software engineering experience
  • Track record of owning products or systems end to end
  • Comfort with ambiguity and ownership of what gets built
  • Strong product instincts and genuine customer empathy
  • Experience designing APIs and data models used by other teams and customers
  • Systems depth to reason about real-time and low-latency tradeoffs
  • Strong attention to detail across API design and product UX

Orb Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Orb and has not been reviewed or approved by Orb.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, and life insurance fully covered for employees and dependents. Feedback suggests this reduces out-of-pocket costs and strengthens overall total rewards.
  • Parental & Family Support Parental leave is portrayed as fully paid for an extended period, with equity vesting continuing during leave and availability to any caregiver. Feedback suggests this family-supportive approach is generous and inclusive.
  • Leave & Time Off Breadth Time off includes unlimited PTO with an encouraged minimum, paid holidays, and a year-end company-wide shutdown. Feedback suggests these policies support work-life balance and predictable recharge time.

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The Company
HQ: San Francisco, CA
62 Employees
Year Founded: 2021

What We Do

Orb is the Revenue Design platform that helps SaaS and GenAI companies design, price, and execute monetization; from contracts and usage to billing, invoicing, and reporting. It is built for Revenue Architects, the product, finance, engineering, and sales leaders who shape how revenue is created. Legacy billing systems are rigid and slow, often forcing companies into workarounds. Orb adapts to any model, from self-serve usage to complex enterprise contracts, so teams can move faster and scale without friction. Companies like Replit, Glean, and Redis rely on Orb to bill millions of users, automate enterprise contracts, and keep finance audit-ready. Backed by Mayfield, Menlo Ventures, and Greylock, Orb is building the platform that turns monetization from a bottleneck into a growth driver.

Why Work With Us

The Orb team places customers, personal and collective ownership, urgency, and attention to detail at the center of everything it does. Solving this mission-critical problem is no easy feat, but our dedicated team holds itself to high standards and every individual makes a big impact on our business, product, and customers!

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