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Leads global talent acquisition strategy across U.S., Mexico, and India for a high-growth BPO organization. Builds scalable hiring frameworks, manages high-volume and executive recruitment, establishes workforce planning and recruiting KPIs, optimizes talent technology and AI automation, strengthens employer branding and candidate experience, and drives sourcing and hiring improvements across regions.

Receive, sort, and distribute incoming mail; prepare outgoing mail with correct packaging and labeling; perform basic mailroom research to resolve discrepancies; work in a fast-paced production environment meeting tight deadlines.

Manage employee relations, onboarding and training, maintain HR records, ensure compliance with employment laws, conduct investigations, support performance evaluation programs, develop HR policies, and deliver monthly HR metrics.

Manages Level 2–4 projects from planning through closure, including process transitions, scheduling, budgeting, risk and issue management, resource allocation, deliverable review, client communication, acceptance criteria, contractor coordination, and status reporting. The role leads cross-functional and geographically dispersed teams, applies PMO standards, and serves as the primary contact for new process transition projects.

Leads all operational, administrative, facility, compliance, financial, and client-facing activities for an assigned contact center or BPO site. Oversees budgets, performance metrics, contractual obligations, vendors, employee safety and morale, process improvement, documentation, audits, and leadership development. Ensures compliance with corporate policies, legal requirements, and client service agreements while supporting profitability, growth, and operational continuity.

The Financial Analyst manages rolling forecasts, monthly reporting, budgeting, financial planning, variance analysis, profitability analysis, and pricing models. The role supports senior management and business owners through financial presentations, capital expenditure analysis, performance reporting, commentary, and ad hoc projects. It also contributes to monthly close, quarterly forecasts, annual budgets, and process improvements while analyzing revenue, expenses, capital expenditures, and financial trends.

The Finance Manager oversees financial operations, budgeting, forecasting, and reporting. This role involves financial modeling and pricing strategies, partnering with various departments to ensure profitability and financial discipline.

Develops pricing models and financially viable service solutions for new business, renewals, and expansions. Analyzes costs, pricing scenarios, margins, forecasts, and competitor benchmarks; supports RFP responses; and presents pricing strategies to leadership and cross-functional teams. Partners with Finance, Operations, Sales, Business Development, and Solution Design to translate client requirements into scalable, profitable delivery models.

As a Sales Director at Datamark, you will lead strategic sales initiatives, drive business growth in the BPO sector, and manage key accounts effectively.

Own and execute DATAMARK's organic social media strategy (primarily LinkedIn). Develop and manage the content calendar, create and oversee social content, support executive thought leadership, manage community engagement, and analyze social performance. Collaborate cross-functionally to drive brand visibility, demand generation, and employer branding.