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The Records Manager will oversee service delivery quality across accounts, implement standardized operations processes, manage staff performance, and ensure compliance with corporate policies while promoting continuous improvement within the team.

The Records Associate is responsible for providing excellent customer service within a corporate law firm, handling tasks such as file creation, document scanning, retrieval, and transfers. The role requires coordination with various departments and maintaining confidentiality of records.

The Receptionist at Williams Lea will be the first point of contact for guests at the Chicago office, managing scheduling tasks, communications, and administrative duties. Responsibilities include greeting visitors, maintaining access lists, coordinating catering and conference room setups, and ensuring operational smoothness in the office. This role supports the Director of Administrative Services as well as the onsite team.