The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.
Rate: $19.50-$20.00
Shift: M-F, 9a-6p
Job qualifications
· High school diploma or equivalent.
· Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
· Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
· Familiar with general back office procedures to meet and maintain client satisfaction.
· Proven customer service skills are required in order to create, maintain and enhance customer relationships.
· Good written and verbal communication skills, including professional telephone and email etiquette.
· Attention to detail with good organizational skills.
· Must be able to meet deadlines and complete all projects in a timely manner.
· Ability to handle sensitive and/or confidential documents and information.
· Able to make independent decisions that conform to business needs and policy.
· Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
· Must work well in a team environment.
· Must be able to interact effectively with multi-functional and diverse backgrounds.
· Ability to work in a fast-paced environment.
· Must be self-motivated with positive can-do attitude.
Job duties
(* denotes an “essential function”)
· *Utilize appropriate logs for all office services work.
· *Ensure that job tickets are properly filled out before beginning work.
· *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
· *Follow procedures to run jobs in proper order.
· *Communicate with supervisor or client on job or deadline issues.
· *Meet contracted deadlines for accepting, completing, and delivering all work.
· *Troubleshoot basic equipment problems.
· Be able to lift up to 50 lbs. on a regular basis.
· Prioritize workflow.
· Performs Quality Assurance on own and work of others.
· Load machines with various paper, toner, supplies.
· Answer telephone, emails, and place service calls when needed.
· Interact with clients in person, over the phone or electronically.
· Adhere to Williams Lea policies in addition to client site policies.
· Use equipment and supplies in a cost-efficient manner.
Skills Required
- High school diploma or equivalent
- Minimum 1 year office services experience
- Skilled in the use of digital reprographics and mail equipment
- Proven customer service skills
- Good written and verbal communication skills
- Attention to detail with good organizational skills
- Ability to handle sensitive documents
- Ability to make independent decisions
- Must work well in a team environment
- Ability to work in a fast-paced environment
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
