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The Partner Profitability Lead is responsible for developing and executing the strategy for partner investments at Zoom. This role focuses on ensuring high ROI, competitive partnerships, and aligning with the company’s overall objectives. The lead will collaborate with cross-functional teams, manage incentive programs, analyze partner performance, and track ROI on investments.

The Senior Telephony Engineer supports SIP-based products and manages telecom infrastructure, troubleshooting carrier connectivity issues, leading product enhancements for routing efficiency, and designing monitoring systems for trunk utilization. They work with various teams to deploy and test carrier trunks and maintain high customer satisfaction.

As a Software Engineer, you will play a key role in designing and implementing critical general web-based and AI-embedded applications for Zoom. Collaborate with cross-functional teams to define, design, implement, and ship new features and applications. Implement AI solutions, work on backend services and databases, and discover and implement new technologies to maximize development efficiency. Salary range: $118,600 - $259,500 per year.

The Head of Product for Digital Customer Experience at Zoom will oversee the development and execution of conversational AI solutions, improve user engagement, and enhance the overall customer experience. This role involves extensive collaboration with cross-functional teams to design impactful projects while fostering a diverse and inclusive work environment.

The Network Engineer role focuses on enhancing Zoom's infrastructure through optimizing reliability, performance, supportability, and security. Responsibilities include configuring devices, participating in testing, ensuring security measures, implementing network monitoring, and developing capacity plans for video infrastructure. On-call duties and collaboration with Software Engineers for new technologies are also part of the job.

The Workplace Operations Lead will manage day-to-day operations at the Seattle office, ensuring efficiency and high service levels. Responsibilities include overseeing workplace operations, collaborating with various stakeholders, managing budgets, operating systems, and coordinating events to enhance employee experience.

The Product Architect will lead the development of a scalable communication platform, ensuring successful integration with third-party services and systems. Responsibilities include designing architecture for real-time communication, collaborating across teams, and implementing practices for high reliability and global scalability.