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Processes and images documents, monitors deliverables, interprets account transmittals, maintains accurate physical and electronic files, performs quality reviews, and provides administrative support for membership and benefits operations. The role requires accurate, organized work, effective communication, and proficiency with Microsoft Office.

Lead enterprise architecture and technical product ownership for Microsoft ecosystem (M365, Power Platform, Azure, Foundry). Define platforms, guardrails, and roadmaps to operationalize GenAI and LLM solutions, collaborate with engineering and business stakeholders, and ensure scalable, secure, production-ready AI capabilities aligned to enterprise strategy.

Designs, builds, and maintains data systems and pipelines on cloud platforms to support analytics, AI, and Transparency in Coverage processes. Implements IaC, CI/CD, and deployment automation, troubleshoots system issues, mentors junior engineers, and collaborates across teams to deliver cloud, data, and AI solutions.

Embed with finance teams to architect and deploy AI-enabled workflows (LLM agents, retrieval pipelines) integrating APIs and internal systems; ensure HIPAA-compliant designs, lead adoption/training, establish telemetry, and troubleshoot and optimize workflow performance.